Grand Geneva Front Desk Clerk - Full Time

Beverly Garland's Holiday Inn Lake Geneva, WI
Position Purpose Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Essential Functions

* Check guests in and out of room.

* Able to provide accurate and appropriate information to guests and customers.

* Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs.

* Respond to guest requests and handle guest issues or report complaints to management.

* Remain calm and alert, especially during emergency and/or heavy hotel activity.

* Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.

* Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

* Answer guest questions regarding area or resort, outlet information and services.

* Greet and welcome guest as they arrive to the resort; Perform other duties as assigned.

Position Requirements

* High School or equivalent.

* 6 months previous work experience in a guest service position required, preferably within the hospitality industry.

* Able to work independently, has good judgment, problem solving, and decision-making skills.

* Ability to read, listen, and communicate effectively in English, both verbally and in writing; Good oral and written communication skills

* Ability to access and accurately input information using a moderately complex computer system; Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship Front Office Manager and Assistant Front Office Manager

Exemption Status Non - Exempt

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.