CREW MEMBER

Urban Remedy
 Lafayette, CA

ABOUT USUrban Remedy is a plant-based organic food company that embodies the belief that Food is Healing. We were founded by Neka Pasquale, a licensed Acupuncturist who saw first-hand the healing power of food with her patients. Utilizing the ancient principles of Chinese & Ayurvedic medicine combined with the latest innovations in functional medicine Urban Remedy was born. Grounded in the power of clean eating we are certified organic and non-GMO with the goal of creating the cleanest and most delicious offerings to empower people to be their best selves. Our recipes utilize ingredients that are naturally anti-inflammatory and low glycemic without preservatives, fillers, refined flours, sugars, oils, gluten or dairy. You can feel proud of our offerings knowing we pride ourselves in transparency, authenticity, and providing a valuable service to the community.

POSITION SUMMARY

The Crew Member influences others by inspiring and demonstrating a strong work ethic, has an intuitive sense of how to improve the customer experience and a passion for delivering results. Authentically connects with customers to inspire a participation in the local organic food movement. Assist in cultivating a culture that is aligned with Urban Remedy’s core values and promotes our mission and belief that Food is Healing.MAJOR RESPONSIBILITIESPEOPLE

  • Ability to work effectively with little supervision.
  • Works well with others.
  • Maintains dress code and personal hygiene in accordance with Company Policy.
  • Creates and maintains a people first environment.
  • Complies with Company policies, procedures and directives.
  • Takes appropriate Meal Periods and Rest Breaks to comply with all labor laws.
  • Accountable for accurate time and attendance record keeping.
  • Attends mandatory Retail meetings.
  • Has a working undertanding of each Urban Remedy Department and it's functions.

CUSTOMER EXPERIENCE

  • Creates and maintains an environment where customers are treated fairly and with dignity and respect in the spirit of Urban Remedy’s core values.
  • Greets each customer, offer assistance, samples and suggestive selling.
  • Educates and motivates customers about promotions, product knowledge and new products.
  • Maintains store merchandising and cleanliness per Company standards.
  • Exudes a positive, professional and energetic demeanor while delivering exempliary customer service at all times.
  • Ensures the store sparkles, plants are well cared for and healthy, and the store is visually appealing to customers.
  • Assist in new customer acquisition through marketing and community outreach.

OPERATIONAL EXCELLENCE

  • Ensures proper cash handling.
  • Assist with month-end inventory.
  • Log cold case and freezer temperatures to ensure proper food safety.
  • Complies with Food Handlers certification requirements.
  • Troubleshoots POS system as needed.
  • Immediately reports general store maintenance, telephone and security issues to Store Manager.
  • Ensures store meets company guidelines for opening and closing procedures.
  • Assist in meeting daily sales goals.
  • Follows through with customer comments and requests to Store Manager.
  • Ensures a safe and healthy work environment for Store Crew and customers.
  • Works with Store Manager and peers to develop best practices in your store.
  • Immediately reports product quality and inventory discrenpencies to Store Manager.
  • Completes all daily tasks as posted in the Daily Operations binder.
  • Performs other job duties as requested.

QUALIFICATIONS

Position-Specific Skills

  • 1- 2 years of retail expereince; POS experience preferred.
  • Strong communication skills; proficient in English in both spoken and written.
  • Motivated self-starter.
  • Truly believes Food is Healing and has a genuine passion towards the natural/organic food movement.
  • Ability to model the Urban Remedy culture in every interaction and relationship with customers.
  • An innovative mind that thrives in an environment of change and creativity.
  • Food handling and safety knowledge.
  • Professional, energetic and positive demeanor.

Leadership Skills

  • A strong customer focus and service orientation.
  • Authentic and approachable personality that can connect with a diverse range or people.
  • A motivated self-starter who can work well both independently and as part of a team.
  • A high sense integrity, professional courage, and sound judgment.

Technical Skills

  • Strong business acumen and experience managing a store P&L.
  • Ability to achieve results working independently.
  • Strong prioritizing and time management skills.
  • Ability to multi-task in a fast paced work environment and have fun!

Education/Training

  • High school diploma.
  • Food handling and safety cerfication.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • This position is located in a retail store environment.
  • Positon requires long periods of standing, and stocking product.
  • Must be able to lift up to 50lbs 10-12 times per shift.
  • This position requires a flexible work schedule including early morning, evenings, weekends and holidays.
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