Hotel Front Desk Guest Service

BMI Hospitality Management Olympia, WA
The TownePlace Suites by Marriott Olympia is looking for a friendly and reliable full time Front Desk Agent to join our team. We offer COMPETITIVE WAGES + PERFORMANCE BONUSES + BENEFITS. If you feel you would be a great addition to our team, please apply!

The ideal candidate will likely have at least 1 year of experience in a hotel front office guest service environment, will demonstrate initiative and be someone who has a reputation for delivering great service. In return, the TownePlace Suites by Marriott will give you a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career.

Job Description:

* Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction.

* Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities.

* Controls and records financial transactions a front desk.

* Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

* Maintains a friendly, cheerful, and courteous demeanor at all times.

* Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

* Provides assistance to other associates and departments to contribute to the best overall performance of the department and the hotel

* Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management.

* Please inquire for complete job description.

Preferred Skills:

* Able to learn new web applications

* Able to stand for extended periods of time

* Able to lift up-to 20 lbs.

* Must be able to work weekends and holidays

Benefits:

* Medical and dental offered after a qualification period

* Vacation accrued based on hours worked

* Washington State Paid Sick Leave

* Free Parking

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