DSHS ALTSA Regulatory QA Training Program Manager
State of Washington
 Lacey, WA


DSHS Regulatory QA Training Program Manager

Do you want to help us serve and protect our most vulnerable residents? Do you want to ensure that our aging population is taken care of?

The Residential Care Service(RCS) Training Unit, a Division of the Aging and Long Term Support Administration(ALTSA) is looking for their newest Regulatory Quality Assurance (QA) Training Program Manager. You'll monitor and interpret laws and legislation related to Supported Living (CCRSS) and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID), and through training and assessment will ensure the consistent statewide application and implementation of current and new state/federal laws, rules, policies and procedures.

Some Of Your Busy Days Will Include

  • Develop agendas and curriculum for program specific training for CCRSS and ICF/IID.
  • Implement and administer the state's CCRSS training program for complaint investigators and contracted evaluators.
  • Implement and administer training for the federal regulations/policies for the ICF/IID program.
  • Develop, manage and implement training policies and program procedures.
  • Assist the Regulatory QA Training Program Managers in classroom training for AFH, ALF and ESF as well as POD.
  • Co-train RCS Investigator Training for all program surveyors, investigators, licensors and other interested RCS staff.
  • Interpret and apply the federal and state laws governing residential LTC operations statewide.
  • Be able to travel overnight in order to perform QA visits and trainings statewide.

Who We Want As Our New Teammate


Professionals with a Bachelor's degree in social work, public administration, or related discipline and two years as a program manager, supervisor, trainer or in a consultant capacity.


5 years' experience working in a long term care arena.

Skills and Abilities

  • Demonstrate advanced skills for effective oral and written communication
  • Ability to work independently and within group settings
  • Show proficiency at building and cultivating cooperative working relationships with other agencies, administration divisions and diverse internal and external stakeholders
  • Develop long-range strategies for carrying out the work-plan, influence and develop policy, develop broad plans, and direct implementation on a statewide level
  • Manage crises by assessing risk and developing strategic action plans to avoid or minimize risk
  • Utilize state and federal software programs including applications such as Word, Excel, Outlook, and SharePoint.

To apply-Simply fill out our application and attach your resume and cover letter. It's that easy!

Questions about 10694? Contact Joshua.Shawhan@dshs.wa.gov. Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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