Patient Service Representative - Patient Financials
Scripps Green Hospital
 La Jolla, CA

At Scripps Health, you will

experience the pride, support, and respect of an organization that has been

repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people

committed to making a difference in the lives of their patients and their

teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team

at Scripps Green Hospital supporting the Patient Financial department as a

Patient Service Representative. The

ideal candidate will thrive in a high patient volume environment and enjoy

working and learning in a variety of areas. This position involves both front

and back office duties, such as assisting with check in, registration,

payments, insurance authorizations, and scheduling.

In this role, you will be

responsible for:

  • Interacting with patients, payers and providers to gather
    information necessary for accurate registration including assigning of
    appropriate medical record number, scheduling, and referral/authorization,
    point of service payment collection, document collection and arrival/check-in
    functions
  • Responding to customer billing and payment inquires as
    needed.
  • Effectively managing the patient check-in and check-out
    process from start to finish, which includes identification verification;
    updating or confirming demographic and insurance information on every patient;
    ensuring appropriate forms are provided, signed and witnessed at the time of
    the patient visit; collecting patient payment responsibility and accurately
    preparing end of day reporting or payment reconciliation as needed.
  • Escalating billing inquiries as needed.
  • Accurately scheduling patient appointments. Successful
    scheduling includes, but is not limited to, exhibiting proficiency in
    appointment scheduling procedures, accurate documentation and routing of
    messages, scheduling and confirming appointments according to practice
    guidelines, entering appropriate insurance, performing key user duties with
    minimal errors.
  • May be responsible for initiating and validating
    referrals/authorizations.
  • Regularly displaying a proactive approach to customer
    service by listening to the patient, taking ownership of solutions and being
    able to accurately identify the need to involve leadership in order to resolve
    concerns.

This is a Part Time position that is

eligible for the award-winning Scripps Benefit Package. This position has a set

weekend schedule and this individual will be required to work Friday, Saturday,

Sunday, and Monday from 8:00am to 4:30pm.

Required Qualifications:

  • Must be able to demonstrate proficiency of computer
    applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with
    ability to identify and solve problems.

Preferred Qualifications:

  • 3 years of customer service experience.
  • Previous experience in a healthcare/medical
    office environment.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government
    health insurance and billing guidelines, ACA requirements, understanding of
    DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.