La Grange - Pharmacy Care Representative - Pharmacy

RESPONSIBILITIES OF THE POSITION:

* Provide great customer service and role model service standards

* Receive inventory; check delivery for accuracy compared to invoices

* Stage inventory by breaking out the inventory into sections for stocking

* Stock inventory

* Return tote to backroom for shipping back to warehouse

* Check line by line receiving

* Contact H-E-B warehouse or vendor if inventory is short

* Ensure caps, vials, bags, and other inventories are stocked in the correct place.

* Process Customer transactions at register

* Filing, Retrieving, and maintaining prescriptions in the Will Call Area

* Receiving written prescriptions from customers and obtain demographic and profile related information

* Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information

* Answer the telephone and direct calls to appropriate person

* Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA

* Direct Customers to Counseling window for Pharmacist consultation

* Maintaining Insurance signature logs by date of fill

* Primary person responsible for outside and inside Department presentation and sanitation

* Verify scripts are going to the correct store

* Verify orders on prescriptions (names, number of orders per bag, etc.)

* Filing and maintaining prescription hard copies

* Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift

* Other duties may be assigned as necessary

REQUIREMENTS FOR THE POSITION:

* High school diploma or equivalent

* Must be at least 18 years of age

* Retail experience preferred; pharmacy experience strongly preferred

* Excellent communication skills and telephone etiquette

* Basic mathematical skills

* Basic computer skills (MS Windows, HEB Intranet)

* Strong team orientation, willing to pitch in at any moment for any reason.

* Experience working in a fast paced environment

* Must be a self-starter, and be able to work with little direct supervision

* Ability to multitask and manage multiple priorities

* Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business

* Welcomes working in a team oriented environment and is open to cross-training

* Ability to maintain composure in high stress situations

* Pharmacy Care Representative Training & Certification

* ACR training or Cash handling skills

* Clerk training 501

* Company Orientation

* HIPAA trained

* Function in a fast-paced, retail, office environment

* Lift 20 lbs or more on a regular basis