Cross Border Korea - Seller CS (Based in Seoul)
Shopee
 Korea, VA



Job Description:

  • You will be supporting Shopee sellers, by answer their CS inquiries regarding their shop operations

  • Main CS inquiry topics include, shop opening, product listing & management, payment, Shopee policy, and IT bug

  • You will be communicating with the sellers through messenger / CS chat apps

  • You will be expected and evaluated based on the quality and promptness of your answers to the CS inquiries



Requirements:

  • Interpersonal communication skills to provide professional and prompt CS support to sellers (clients)

  • Relevant experience preferred although not mandatory, especially for fresh grads

  • Strong oral and written communication skill

  • Persistent approach to solving problems for sellers

  • Ability to deal with ambiguous situations by asking relevant teams for their advice

  • Work well with cross functional teams in a high-pressured environment

  • Positive, team-player, and energetic attitude