Customer Service Specialist (1323313)

Rollins, Inc Knoxville, TN
Orkin Pest Control is a National Service Company and the leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you will provide customer service assistance to our customers over the telephone and enter customer data into the computer.

Responsibilities include:

* Performs outbound calls to customers to follow-up on service received

* Answers inbound customer service calls with an open, friendly greeting

* Utilizes strong listening skills and probing questions to identify the customer's concern and evaluate their needs

* Uses strong communication skills to communicate/empathize with customers

* Updates customer information in the system through accurate, timely data entry

* Provides reliable follow-up with the customer within the communicated window of time

* Entering payroll and ensuring accuracy

* Performing Accounts Payable

Ideal candidate will have excellent customer service and computer skills, the ability to multi-task, follow up and work independently. Ability to work evenings and some Saturdays required.

If you are interested in joining our team, please apply now!

Orkin is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment.