Coordinator Operations

Envision Healthcare Knoxville, TN

Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women's and children's health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.


* The Practice Coordinator is responsible for various administrative and operational functions to support the Division to which the Practice Coordinator is assigned. The Practice Coordinator acts as a resource to the hospital, providers, and patient community.



* Works collaboratively with Operations and Client Services to complete/process necessary forms for Credentialing, Payroll, Human Resources, and Legal to ensure timeliness of Provider contracts

* Works with Practice Manager to ensure timeliness of new Provider contracts

* Assists the Medical Director with Department staff meeting agendas, and maintains attendance and minutes

* Assists in the resolution of issues and remains current on policies and procedures

* Assists Quality Specialists with data collection and aggregation for reporting

* Processes payroll for Providers and collaborates with workforce to implement Kronos rules and pay codes

* Maintains all necessary CME related CEU's on Providers for Hospital certifications

* Acts as liaison between Hospital Health System MSO and Credentialing Department

* Helps facilitate credentialing of Providers by obtaining all necessary documents to expedite provider processing

* Assists the Site Billing Coordinators to ensure medical records are completed in a timely manner for billing

* Performs other clerical duties as assigned.

Physician or Facility Support:

* Attends department staff meetings and take minutes

* Answers provider requests and/or triage provider and/or patient issues with the appropriate party

* Receives provider expense reports, and processes them for payment

* Maintains files for each Provider to include: OPPE, CME, Performance related information

* Corresponds with Providers as requested by Practice Manager and/or Medical Director

* Assists in coordinating facility specific orientation and facilitates system access by working with Hospital IT staff

* Review staffing vacancies for accuracy and review changes with Operator and/or Clinical Leadership.

* Navigate the corporate processing system for new hires; including but not limited to requesting a contract, assuring that all applicable forms from HR, payroll and credentialing are mailed, received, and returned. Track all information and log and follow-up on missing items.

* Closely monitor the credentialing progress to assure candidate is successfully processed internally and at the facility as close to the preferred start date as possible.

* Assist in the recruitment process for all open positions at the facility (i.e., PRF's or request form, Scheduling candidates for interviews with key hospital personnel, prepare interview agenda, etc.).

* Maintains an up-to-date contact list of all assigned Providers

* Participates in various process improvement projects and/or Kaizen's

* Handles paperwork associated with staffing needs involving HR and credentialing

* Assists Operations and clinical leadership in completion of provider schedules including assisting in communication with providers for urgent staffing needs to ensure coverage is obtained

* Assists the Medical Director by publishing the schedules once completed

* Other duties may include:

* Reviews and submit bills to AP for payment

* Other duties as assigned

* Reads and abides by the company's code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs

* Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company

* Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

* Strong understanding of healthcare terminology, billing and compliance requirements for a hospital setting

* Strong organizational skills, with ability to effectively prioritize work on a daily basis and follow up on open items in a timely manner

* Ability to multi-task in a fast paced environment while meeting established production and quality goals/metrics

* Able to communicate and work well in a team environment


* High School Diploma or General Education Degree (GED) and 2 or more years of related experience; Associates Degree preferred

* Supports one practice or facility

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

* Microsoft Office Suite

* Familiar with hospital information systems

Certificates and Licenses:

* None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.