Inside Sales Manager

Hines Supply Kirkland, IL
Hines Supply Company is currently seeking an Inside Sales Manager at their Kirkland, IL Millwork location.

Position Review:

The Inside Sales manager is responsible for providing strategic leadership and direction for the delivery of services and support by the inside sales representatives to customers, vendors and fellow associates as well as manage, plan, and direct the overall service related issues and concerns related to the builder accounts and customer service.

Essential Job Duties:

1. Collaborate with other members of the company's sales management team to establish policies and

procedures for dealing with clients and customers.

2. Develops and implements procedures and processes to set highest standard for service excellence

and operational efficiency for the department.

3. Develops, tracks and reports key performance measurements.

4. Responsible for all supervisory functions for the Inside Sales team such as training, performance

appraisals, and other duties related to performance, discipline and associate development.

5. Provides guidance to Inside Sales staff with important customer related decisions; guides inside sales reps in achieving monthly targets.

6. Provides solutions to customers relating to material procurement, distribution, application, billing statements, etc.

7. Supports collections activities when needed.

8. Reviews reports related to the departments performance. Daily, weekly and monthly.

9. Ensures that a high level of personalized customer service is delivered during every encounter.

10. Performs bid reviews to insure that we are priced profitably and competitively.

11. Assists location and sales management in marketing products and services when needed.

12. Facilitates customer relations between all associated departments and customers.

13. Establishes plan to meet with market customers routinely to increase the scope of new business potential and review monthly performance scorecards.

14. Provides continued relationship with assigned builder accounts. Responsible for monitoring product and delivery needs.

15. Attends necessary training to maintain a current and thorough understanding of local building codes, product applications and other related areas.

16. Ensures that all members of the department follow standard operating procedural guidelines.

17. Complies with Companys attendance policy by maintaining regular and predictable attendance.

18. Other duties as assigned.


* Minimum education required- High School diploma, or equivalent, although some college is preferred; equivalent work experience may be considered in lieu of educational prerequisites.

* Minimum experience required3 to 5 yrs experience in building materials industry, specifically within distribution operations and sales support. Demonstrated selling experience or operations experience; 3 years supervisory experience in a customer oriented environment.

* Special skills requiredKnowledge of business management operations including purchasing, sales and personnel management. Strong problem solving and critical thinking skills, along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses within an inside sales support environment. Hands on experience in building supply, construction or distribution industry with able to read material take-offs, estimates, blueprints and other such documents. Good math skills needed. Computer literacy and good customer relations skills are required. Proficiency in administrative and office leadership duties including excellent professional communication skills and the ability to motivate a team, at times are under challenging times.

* Special knowledge required--Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes.

* Physical demands include standing and walking and sitting for extended periods of time, bending or stooping, lifting up to 25 pounds frequently and up to 50 pounds occasionally.

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