Patient Service Representative

Health Quest Kingston, NY

Health Quest was formed through an affiliation of four hospitals: Northern Dutchess Hospital (Rhinebeck, NY), Putnam Hospital Center (Carmel, NY), Sharon Hospital (Sharon, CT) and Vassar Brothers Medical Center (Poughkeepsie, NY). Health Quest also includes affiliated healthcare providers Health Quest Medical Practice and The Heart Center. Together, these hospitals and healthcare providers have devoted themselves to the development of clinical specialties and medical programs and services.

We also count among our partners long-term care facilities, a free-standing radiation oncology center, urgent care centers, a multi-specialty medical practice and a home care service.



Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff.

Essential Responsibilities

* Maintains reception area while ensuring all patients are greeted and check in/out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms.

* Verifies all patients insurances online or via the phone and collects copays and co-insurances.

* Post charges and copayments. Enter information on spreadsheet once balanced.

* Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready.

* Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms.

* Pull charts for nurses to prepare for patient visits. Process medical record requests.

* Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested.

* Complete and review disability and workman's compensation forms and obtain physician signature.

* Maintain filing, charting, faxing and all other clerical functions needed for this office.

* All mainlining functions including sending new patient welcome packets the day initial appointment is made.

* Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)

* Demonstrates regular, reliable and predictable attendance

* Performs other duties as required


Education and Experience Requirements:

* High School Diploma/GED or Equivalent

* 1 year customer related experience required

* Preferred: 1+ years of healthcare experience

M-F, 8:30am - 5p Kingston Neurology