Client Service/Customer Service Associate, Home Care, Assistive Care

Bayada Home Health Care Newtown Square, PA
BAYADA Home Health Care is seeking a dynamic individual to fill the role of a full time Client Service Associate for our Assistive Care State Programs Office located in King of Prussia. Are you looking for an exciting opportunity in a fast-growing industry?

This is a great opportunity for recent College Graduates with a Bachelors Degree in Business or Healthcare Administration!

Find out why BAYADA Home Health Care has received the "National Provider's Best of Home Care Award for 2017" ; "Forbes Top 50 companies Hiring for Flexible Jobs" and "Glass Doors Best Places to work for 2018!"

Here at BAYADA Home Health Care—a leading home health care company—believe that our clients and their families deserve home health care delivered with Compassion, Excellence, and Reliability. Your skills and experience in working with facility health professionals will help clients and their families receive the home health care services they need.

BAYADA Home Health Care offers a competitive comprehensive benefits package!


As a Client Services Associate you will:

* Manage and maintain client and employee compliance

* Work closely with both internal and external insurance teams regarding authorizations and billing for services

* Assist Client Service Managers with case loads; Develop and maintain individual case loads

* Maintain effective fiscal management of caseloads

* Partner with clinical managers to provide supervision and support to the field employees

* Assist in processing employee payroll and billing weekly

* Participate in the recruitment and retention of field staff

* Maintain relations and function as facilitator among clients, families, clinical manager, field and office staff and community organizations

* Manage and problem solve incoming client and service inquiries

* Strategically develop a scheduling plan for clients with applicable staff members


* Bachelors Degree required

* At least 1 year experience in customer service

* Prior healthcare, home care and/or recruiting experience is a plus

* Ability to work independently is required

* Strong communication and customer service skills required

* Proficient in Microsoft computer products including Word, Excel and Outlook

* Excellent organizational skills required

* Competent in basic PC skills required to perform job functions

Posted Date6/13/2018

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