Call Center / Customer Service Coordinator
Esler Companies
 King Of Prussia, PA

RENEWAL BY ANDERSEN OF GREATER PHILLY “2019 TOP WORKPLACES AWARD“

This role will focus on assisting our customers by phone with any service related issues they may be having. It's a great opportunity to help people and work with an amazing team!

WHAT YOU'LL BE DOING| THE ROLE

  • Maintain service scheduling of service technicians, creates service folders with proper documentation for service technicians.
  • Both inbound and outbound scheduling calls
  • Properly open service orders and coordinate the acquisition of appropriate parts.
  • Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates.
  • Provides back up and support to other members of the service team as needed.

WHAT YOU BRING| THE PERSON

  • 2 – 3 years computer experience preferred
  • 3 – 5 years customer service experience
  • Ability to work independently
  • Excellent customer relations skills
  • Very good communication skills of listening and speaking for handling customer conflicts; tactful and diplomatic approach.
  • Organization; prioritize and organize tasks, efficiently and effectively

WHAT'S IN IT FOR YOU | THE BENEFITS

  • We offer a full complement of employee benefits including health, dental, vision, life, 401k, and more!
  • Company Paid Outings
  • Amazing Company Culture!

Esler Companies | Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

Take a look at life at Esler Companies | Renewal by Andersen | www.esler.com

#INDPAJOBS