Sr. IT Program Manager
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Manages all aspects of large scale and complex programs or initiatives from initiative to delivery ensuring they are completed on time, with quality and within budget. Designs, communicates, and implements the plan for completing the program, and monitoring the progress and performance against it. Identifies, resolves, or escalates issues in order to minimize delays. Facilitates and manages the analysis of the program, identifies and understands the cost estimates, resources, and time estimates, and ensures goals and requirements are met within time, cost, and quality parameters. Leads and directs project managers from other areas in the organization to plan, manage and report into the program. Conducts program meetings, and prepares regular reports to communicate the status of the program. Accountable to Executive sponsors for scope, schedule, budget and quality of all program elements. Responsible for and Builds strong client relationships during the Program Implementation.
Manages programs with a span of influence that typically require working within multiple business segments and/or across corporate shared service resources, such as Software Development, Information Security, IT Development, Customer Service and/or Training, etc. Some programs may have a span of influence that requires collaborating and working across the enterprise. Works across internal functional areas and with external stakeholders, and may work across the enterprise and/or with third party vendors to deliver a new product or solution. Interacts with internal and/or external senior and executive leadership teams in order to provide program reports and to escalate issues that need senior or executive level attention, etc. Manages programs that typically require making complex customizations, such as creating a new module of functionality within an application or making an enhancement to an existing framework; may need to obtain alignment across the enterprise for the development of a new solution in which there may be no functional internal SME available in the enterprise and no existing road map may exist. May also manage programs that involve a solution in a new country or location. Manages project plans in which portions of the solution exist or the required solution may not exist, but there is a need for a complex modification to meet the business requirement. Manages and monitors time, scope, and cost for the program based on the identified scope.. Collaborates, negotiates, and manages issues to resolution. Conducts conflict management with all levels internal and/or external stakeholders as requirements are identified, various issues arise, scope changes are requested, etc.; may conduct multiple iterations of feasibility analysis and have further communication which includes negotiation, conflict resolution, and problem-solving with internal and external stakeholders due to projects having the potential for varied and complex scope change(s). Escalates issues to the senior or executive leadership team as needed. Gathers project sizing information from appropriate teams, and ensures all projects are properly and accurately estimated and timely billed; monitors and tracks to the budget; acts as a mentor to less experienced project managers to assist with the financial responsibility of the job. May oversee the creation and monitoring of budgets and challenges them as necessary; monitors billing performance against targets, deploying action plans to address any negative variances. Completes and reviews monthly program reports, and provides feedback and recommendations regarding project budgets; identifies opportunities to increase project revenue through the provision of value added services (e.g., consultancy, test support, etc.) and to lower the cost of delivery to optimize the project team’s productivity. May contribute to the annual budget forecasting process and manage and monitor the budget; supports the quarterly re-forecasting process. Has the authority to make decisions outside of established processes, methodologies, etc. that impact the programs delivery; influences the decisions of other members on the team, and mentors less experienced team members regarding decision making activities Collaborates with internal departments, such as Legal, Procurement, and Finance, as needed, to manage the budgeting and contractual responsibilities and any associated impacts; mentors less experienced project managers with working with other internal resources Mentors and may guide less experienced project managers with the creation and management of project plans.
Typically Minimum 8 Years Relevant Experience Program management
Bachelor's Degree Business or related Field
Master’s Degree Business or related Field
Proven stakeholder management skills
Proven experience managing a team
Excellent knowledge of change management principles
Excellent knowledge of MS Office; working knowledge of program/project management software (MS project etc.)
Experience with CA PPM
Project Management Professional (PMP) or equivalent
Excellent communication and interpersonal skills
Strong leadership and multitasking abilities
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