Guest Service Agent (PM)

TPG Hotels and Resorts Kenner, LA
Job overview

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

* The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

* Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

* Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

* Reports any deviations from policies, procedures, brand standards and regulations to management.

* Complies with all guest service basics such as uniforms, name tags and proper guest greeting.

* Knowledgeable on hotel facilities and services to assist guests as appropriate.

* Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

* Impresses guests with quality and timely service in a pleasant and friendly manner.

Requirements

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:

* High school education or equivalent experience.

* Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Skills and Abilities:

* Ability to understand and provide friendly guest service.

* Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.

* Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

* Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.

* Ability to follow an appropriate course of action based on policies and procedures.

* Ability to operate a computer, calculator, phone and other office equipment.

* Attention to details with good organizational and efficient time management skills.

* Consistent professional attitude and behavior with effective listening and communication skills.

* Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.

* Ability to satisfy the legal requirements for employment within the jurisdiction.

* OnQ experience A Must!

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