Senior Technician, Operations Support

Iconma, L.L.C. Kansas City, MO
Senior Technician, Operations Support

Location: Kansas City, MO

Duration: 12 Months with possible contract to hire/ possible extension

Description:

Main responsibility:

Monitoring- file transfer, main frame

Client organization:

Culture of your team:

Collaborative work environment, challenging yourself to gain more knowledge, keeping high quality.

Typical work day :

Working with Alarm system- take action on what the need is. Partner with multiple support teams, page out to support teams

Top 3 required technical skills:

Production control, mainframe, file transfer ( knowledge of)

Soft skills:

Great communication, customer focus, work well with other adapt to change

Summary:

Overview:

* Globally partnering with our Customers to deliver world class technical support for client infrastructures and applications, enabling growth, diversification and new business generation.

* Provide 24x7x365 technical operations support for client's global infrastructure; with focus on minimizing impact to Customers and internal users.

* Monitor the infrastructure, and be a key stakeholder in client Incident and Change Management processes.

* Regularly perform data analysis to determine client's performance and identify areas of improvement.

Role:

* Execute Incident, Change, and Problem Management processes.

* Perform effective vendor management techniques to ensure forward-progress managed Incidents.

* Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.

* Conduct quarterly Release and patch rollout for European authorization system

* Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

All about candidate:

* Associate's Degree or equivalent work experience

* Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).

* Demonstrates the ability to function in 2 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 1 area.

* Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.

* Effective problem and troubleshooting skills.

* Effective written and verbal communication skills.

* Effective organization skills.

* Effective interpersonal skills.