Access Rep Float I
Children's Mercy Hospital
 Kansas City, MO

Note: TO COMPLETE THE APPLICATION PROCESS FOR THIS POSITION, YOU MUST SUBMIT A VIDEO INTERVIEW BY COPYING AND PASTING THE LINK, BELOW, INTO YOUR INTERNET BROWSER. IN ADDITION, YOU MUST ALSO FILL OUT A TRADITIONAL APPLICATION BY CLICKING THE #APPLY ONLINE# BUTTON AT THE BOTTOM OF THIS PAGE. PARTIAL APPLICATIONS WILL NOT BE CONSIDERED.# com/signup/Hayx6xnGdUpmPu8Avsk3TN/ ## Job Responsibilities: This role is critical to managing the optimal staffing levels in all registration areas. The position exists to accommodate registration support needs that vary daily by schedule and location. Functions performed by this role directly impact departments such as Health Information Management, Patient Financial Services, clinical services, and other areas within the hospital.#Individuals in this role often serve as a patient#s first impression of customer service prior to the delivery of care. Job Requirements: This position requires a 3 week training program High school diploma or equivalent and 1-2 years# experience in a Patient Access or customer service role Associates degree or equivalent college hours preferred Experience in customer service, business office setting, or contact center preferred CHAA (preferred) Daily flexibility with the schedule is required due to changing needs of the entire Patient Access Department (flexibility may include evenings/nights, weekends, or holiday shifts) Must be able to work independently while being highly adaptable to different work environments. Ability to work in a high volume area with constant phone and personal contact. Ability to communicate professionally and maintain composure in potentially challenging situations when interfacing with patients, families, and other hospital employees. Medical terminology PC Skills # If you are not being considered for an Access Representative position with the hospital, you will receive a notification via e-mail and status updates on your CMH Profile. #Otherwise, we will retain your video for all future Access Representative Positions with the hospital. If we decide to consider you for a position a Recruiter will contact you to set up a face to face interview. ## Below are some tips to help you have a successful video interview: # Tilt-Up. Raise your chair so the camera is looking up at you. There is a reason why you see the White House correspondents all standing on boxes and the camera looking up at them slightly. That camera angle tilted up at you gives you a look of authority. Show More Than Your Face. Let the camera see enough of the table in front of you that if you folded your hands and rested them on the table that your hands would still be in the frame but just barely. #This will have you close enough but not too close. #You don#t want to lean into the web camera like you are talking in a web chat. Manage Your Environment. Make sure the lighting doesn#t leave you with shadows on your face and make sure the background is not distracting. #We love that you went to college and you are a loyal alumni, but that university flag in the background can take the attention off of you. Be Crisp, Clear and Deliberate in Your Answers. Chances are you are not the only candidate to be answering the exact same question and you will be evaluated alongside others. #The more crisp and to the point you are, the better. Invite Company. Consider having someone else in the room with you. Whenever I do a TV interview when it is me with an earpiece, a fake background and staring into a red light, I want someone else in the room with me. Of course, I can#t look at them but just having another human being in the room adds some adrenaline and ups my game. Consider the same for a video interview. Cover your live video on your computer screen.# This will help you from being distracted and looking at yourself during the interview. At times, the selected microphone does not pick up any sound due to the sensitivity being too low. #By going to the #Recording Devices# on your computer, and to the #Properties# of the default device, you can manually increase the sensitivity of the microphone by going to the #Levels# tab. #There, the microphone#s sensitivity can be increased or decreased. If you are having technical problems you can call the HireVue#s support team 24 hours a day, 7 days a week for troubleshooting. #Their number is 1-800-655-4106. Again, we appreciate your interest in Children#s Mercy Hospital # EEO Employer/Disabled/Vet# # # #

Note: TO COMPLETE THE APPLICATION PROCESS FOR THIS POSITION, YOU MUST SUBMIT A VIDEO INTERVIEW BY COPYING AND PASTING THE LINK, BELOW, INTO YOUR INTERNET BROWSER. IN ADDITION, YOU MUST ALSO FILL OUT A TRADITIONAL APPLICATION BY CLICKING THE “APPLY ONLINE“ BUTTON AT THE BOTTOM OF THIS PAGE. PARTIAL APPLICATIONS WILL NOT BE CONSIDERED. YOU WILL HAVE 48 HOURS TO COMPLETE BOTH THE APPLICATION AND THE VIDEO INTERVIEW

To begin your video interview, Copy and paste the link below into your browser:

Job Responsibilities:

This role is critical to managing the optimal staffing levels in all registration areas. The position exists to accommodate registration support needs that vary daily by schedule and location. Functions performed by this role directly impact departments such as Health Information Management, Patient Financial Services, clinical services, and other areas within the hospital. Individuals in this role often serve as a patient's first impression of customer service prior to the delivery of care.

Job Requirements:

This position requires a 3 week training program

  • High school diploma or equivalent and 1-2 years' experience in a Patient Access or customer service role
  • Associates degree or equivalent college hours preferred
  • Experience in customer service, business office setting, or contact center preferred
  • CHAA (preferred)
  • Daily flexibility with the schedule is required due to changing needs of the entire Patient Access Department (flexibility may include evenings/nights, weekends, or holiday shifts)
  • Must be able to work independently while being highly adaptable to different work environments.
  • Ability to work in a high volume area with constant phone and personal contact.
  • Ability to communicate professionally and maintain composure in potentially challenging situations when interfacing with patients, families, and other hospital employees.
  • Medical terminology
  • PC Skills

If you are not being considered for an Access Representative position with the hospital, you will receive a notification via e-mail and status updates on your CMH Profile. Otherwise, we will retain your video for all future Access Representative Positions with the hospital. If we decide to consider you for a position a Recruiter will contact you to set up a face to face interview.

Below are some tips to help you have a successful video interview:

  • Tilt-Up. Raise your chair so the camera is looking up at you. There is a reason why you see the White House correspondents all standing on boxes and the camera looking up at them slightly. That camera angle tilted up at you gives you a look of authority.
  • Show More Than Your Face. Let the camera see enough of the table in front of you that if you folded your hands and rested them on the table that your hands would still be in the frame but just barely. This will have you close enough but not too close. You don't want to lean into the web camera like you are talking in a web chat.
  • Manage Your Environment. Make sure the lighting doesn't leave you with shadows on your face and make sure the background is not distracting. We love that you went to college and you are a loyal alumni, but that university flag in the background can take the attention off of you.
  • Be Crisp, Clear and Deliberate in Your Answers. Chances are you are not the only candidate to be answering the exact same question and you will be evaluated alongside others. The more crisp and to the point you are, the better.
  • Invite Company. Consider having someone else in the room with you. Whenever I do a TV interview when it is me with an earpiece, a fake background and staring into a red light, I want someone else in the room with me. Of course, I can't look at them but just having another human being in the room adds some adrenaline and ups my game. Consider the same for a video interview.
  • Cover your live video on your computer screen. This will help you from being distracted and looking at yourself during the interview.
  • At times, the selected microphone does not pick up any sound due to the sensitivity being too low. By going to the “Recording Devices“ on your computer, and to the “Properties“ of the default device, you can manually increase the sensitivity of the microphone by going to the “Levels“ tab. There, the microphone's sensitivity can be increased or decreased.

If you are having technical problems you can call the HireVue's support team 24 hours a day, 7 days a week for troubleshooting. Their number is 1-800-655-4106.

Again, we appreciate your interest in Children's Mercy Hospital

EEO Employer/Disabled/Vet