Field Service Technician - Kansas City, KS
 Kansas City, KS

Consider joining imageQUEST (IQ), a subsidiary of Xerox!

IQ is seeking candidates who have experience troubleshooting and diagnosing digital office equipment issues; and repairing and maintaining digital copier equipment (and related technology) in assigned territory. Continuous training on additional equipment and technology provided (copiers, fax machines, printers, MFP's).

Field Service Tech Duties:

  • Perform territory/call management which includes the call-ahead program.
  • Develop and maintain good customer relations in assigned territory, in addition to providing operator training, technical assistance and general customer information.
  • Responsible for tools, laptop, blackberry, multimeter and other equipment assigned.
  • Properly fill out assigned reports completely and on time.
  • Maintain personal copy of all assigned publications in organized manner so that they are readily available for use as needed.
  • Must review and be knowledgeable on company policies.
  • Maintain proper parts custody levels to ensure prompt and efficient equipment service.
  • Responsible for applying skills that will increase revenue through GMA sales, CITS, clicks and sales leads.
  • Meet or exceed the following standards: Revenue, Parts Usage, Calls/Day, Recall %, P.H. %, Mech Time %, and additional goals as established by the supervisor.
  • Responsible for continued development of skills through formal training, self-study, and on-the-job training.
  • Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
  • Responsible for maintaining vehicle per company's Fleet Safety policy.
  • May be responsible for collecting meter reads and/or identifying non-contract printers at customer locations.
  • Perform other duties and projects as assigned.


  • At least three to five years industry experience, preferably with Xerox, Toshiba or Konica; industry certifications preferred but not required
  • Basic mechanical aptitude and demonstrated skills strongly preferred
  • Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
  • Excellent customer service
  • Must have a valid driver's license with no points
  • Exceptional troubleshooting skills handling digital copiers
  • Strong relationship management skills with external and internal customers is required