CSR Customer Service Representative – Call Center Agent (Finance)

Alliance Data Kansas City, KS
Alliance Data

CSR Customer Service Representative – Call Center Agent (Finance)

About Us

If you are you ready to take your next big career step with a respected leading provider of tailored marketing and loyalty solutions, then join us at Alliance Data! As providers of branded credit cards for top companies, it's easy to assume we're simply a bank – but the truth is, we're so much more than that. Rather than building our portfolio, we focus on growing our partners' sales. Our team of experts is on the cutting edge of marketing, loyalty and data-driven insights – making us relationship builders who drive results and create connections. That's deliberately different, and that's exactly who we are.

Due to our continued success, we are seeking enthusiastic Customer Service Representatives to join our growing team.

At Alliance Data, we consider ourselves to be a family – one that works hard together, supports each other and motivates each other. It's all rooted in our culture – one that embraces inclusion and diversity while empowering each associate to progress personally and professionally. If this sounds like the career move you've been waiting to make, and if you meet our qualifications, we want to talk with you! Contact us today!

"What's in it for you?"

* Competitive Compensation

* Medical, Dental, and Vision Coverage

* Fitness reimbursement and wellness programs

* 401(k) with company match

* Employee stock purchase plan

* Paid time off

* Back-up child care

* Tuition reimbursement

* A dynamic and innovative work environment

* Countless career and development opportunities

* And so much more!

CSR Customer Service Representative – Call Center Agent

(Full Time / Customer Service / Finance)

Job Responsibilities

As a Customer Service Representative, you will deliver a unique customer service experience utilizing your effective questioning and listening skills to anticipate and determine the customer's needs and concerns, to ensure a high level of customer satisfaction. This will involve, answering incoming calls and assisting customers as needed by properly handling account inquiries, complaints, and providing solutions in courteous and timely manner. And don't worry, even if you don't have the experience, we will provide you with all the resources and training you need to reach your true potential and career goals.

Specific duties for this call center CSR role include, but are not limited to:

* Using our computer system and customer care guidelines with your listening and problem-solving skills to investigate and fix customer's issues

* Putting into action your good judgment to know when to ask for help with a customer, how to interpret a customer's financial profile and how to balance taking care of the customer with taking care of our client's business

* Updating the computer system during and each call to keep our systems up to date

* Striving to achieve or exceed goals through teamwork within a friendly competitive environment

* Maintaining composure when handling escalated/difficult calls

* Maintaining a high level of attention to details

CSR Customer Service Representative – Call Center Agent

(Full Time / Customer Service / Finance)

Job Requirements

We are looking for caring and confident CSR Call Center Agents who combine a passion for providing quality customer service, with a patient and friendly personality to deliver best-in-class quality customer care. To perform at your best in this position, you should have solid time-management and organizational skills, to effectively handle multiple tasks under pressure within a fast-paced performance-based environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to put yourself in the customer's shoes and easily establish rapport with a wide variety of customers.

Minimum Qualifications:

* High school diploma or GED

* Stable employment record

* Ability to maintain outstanding attendance at all times

* Schedule flexibility to work 40 hours per week including days, evenings and weekends

* Ability to effectively communicate in a respectful and assertive manner

* Willingness to submit to and pass E-Verify and background check

* Ability to feel comfortable sitting for most of an 8h shift

Preferred Skills:

* Excellent computer abilities to navigate our care systems, as well as the Windows environment

* Strong problem solving skills

* Basic data-entry and typing skills

* Basic mathematical abilities

Preferred Qualifications:

* Previous customer service experience, including but not limited to retail, food service, hospitality or call center

CSR Customer Service Representative – Call Center Agent

(Full Time / Customer Service / Finance)

Build trust. Work Together. Communicate Openly. Innovate and Create. Teach and Learn. Give Back. Have fun and grow with us!

Apply now!

Alliance Data card services business

Alliance Data's card services business develops market-leading private label, co-brand, and business credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty. We uphold our Know more. Sell more.® promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It's how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers.

* Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

* All job offers are contingent upon successful completion of credit and background checks.

* Alliance Data is an Equal Opportunity Employer.

* Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

* Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

* Alliance Data participates in E-Verify.

* Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To learn more, visit www.KnowMoreSellMore.com/careers

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