General Manager - Kona by the Sea, Full Time 18-072

Interval Leisure Group Kailua-Kona, HI
Come join our team!

From full-service resorts and stylish hotels to condominium resorts and comfortable budget properties in Hawaii and the continental United States, Honolulu-based Aqua-Aston Hospitality manages about 50 properties across five distinct brands designed to suit any lifestyle, taste or budget – Aston Hotels & Resorts, Instinct Hotel Collection, Aqua Hotels & Resorts, Lite Hotels and Maui Condo and Home. For more information visit or call the 24-hour call center at (855) 945-4092. Aqua-Aston Hospitality is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences.

Job Description

Job Purpose:

This position oversees all operations, including but not limited to rooms, food & beverage, sales, marketing, maintenance, reservations and owner relations. The GM develops strategy and execution tactics for the property including, revenue generation, financial performance, growth and development, recruitment and staff development. Position requires effective leadership skills to build and reward a service culture. Strong background in operations, sales and marketing and financial management is required. Job position requires effectiveness in working with local governments and service organizations. Demonstrates ability to be a community leader.

Job Responsibilities:


Assist in the development of short and long-range plans for performance and profitability of the property. Focus to be placed not only on fiscal responsibility but also culture development for seasonal and regular employees. Understands balancing the bottom line with providing a superior guest experience.


Supervise the performance of all department managers and their respective departments, including Reservations, Revenue Management, Front Office, Housekeeping, Maintenance, Accounting, Human Resources and Sales and Marketing to ensure the highest level of guest and employee satisfaction in a cost efficient manner.


Recruit, develop and train local staff.


Ensure that property positioning is consistent with the brand to ensure the effectiveness of the property marketing strategy.


Understand the capabilities of all THQ departments and leverage same to benefit the property.


Develop, implement, monitor and achieve the objectives of the Annual Operating Plan, including sales strategies, pricing, revenue management and the operating and capital budgets.


Develop and supervise programs that promote a positive work environment for all employees, insuring that all employment related processes comply with local, state, federal and country regulations.


Establish working relationships with local, state and national business and tourism organization.


Using the tools at his/her disposal, monitor guest satisfaction and establish plans for constant improvement of any and all issues raised.


Protect and enhance the value of the hotel through appropriate programs in repairs and maintenance, preventative maintenance, housekeeping, security and capital budgeting process.


Review and approve all operating expenses for the hotel.


Perform other duties as assigned.

Job Qualifications:


Bachelor's degree/diploma in business or related field.


5 or more years' experience in management. Supervising rooms, accounting, food and beverage and sales department.

Strong interpersonal and communication skills, both verbal and written.

Strong aptitude in financial management, financial reports and analysis.

Punctuality and regular reliable attendance.

Computer knowledge in Windows environment as well as prior experience with various PMS and POS systems desirable.


Proficiency in reading and writing English is required.



Management Activities:


Interview, select and train employees


Set and adjust their rates of pay and hours of work


Direct the work of employees


Appraise employee productivity and efficiency for recommending promotions or other changes in status


Handle employee complaints


Discipline employees


Plan the work

Determine the techniques to be used


Apportion the work among the employees


Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold

Control the flow and distribution of materials or merchandise and supplies


Provide for the safety and security of the employees or the property


Plan and control the budget


Monitor or implement legal compliance measures


Customarily and regularly direct the work of at least 2 or more full-time employees or their equivalent (1 full-time employee at 40 and 2 half-time employees at 20 hours each, are equivalent to 2 full-time employees).


Authority to hire or fire other employees or make suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other employees.

Benefits and Compensation

We are committed to offering competitive pay and benefits to our employees. We conduct regular compensation reviews to ensure that our employees continue to earn a fair and equitable compensation package relative to that of other industry competitors.

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