Residential Operations Manager
State of Arkansas
 Jonesboro, AR

The Residential Operations Manager is responsible for directing the operations of varioussupport service programs in a state-operated facility. This position is governed by state andfederal laws and agency policy. Typical Functions Provides administrative direction to subordinate staff by developing and establishing shortand long term program goals and objectives, administering and evaluating projectassignments, providing interpretation of laws and policies in the absence of precedents toresolve issues and achieve implementation of project goals and objectives. Develops and monitors programs and services implemented by support services to ensurecompliance with federal regulations. Develops and interprets policies and regulations to meet program needs and objectives. Conducts investigations of complaints and allegations of abuse and/or neglect, reviewcenter administrative problems, and prepares report of action recommended tosuperintendent. Reviews and monitors classrooms, living units, and records to assure compliance with stateand federal regulations. Develops and monitors staff, material, and equipment needs for programs managed tocontribute to the formulation and justification of budgetary requests. Represents the agency at community and group meetings, hearings and seminars. Provides technical assistance to support staff and parents regarding agency operations andprograms. Performs other duties as assigned. Special Job Dimensions Knowledge, Abilities, and Skills Knowledge of state and federal laws and regulations governing related social serviceprograms. Knowledge of the principles and practices of organizational and human resourcesmanagement. Knowledge of supervisory practices and procedures. Ability to assess impact and effectiveness of programs and services and recommendremedial action. Ability to conduct on-site inspections to determine compliance with applicable state andfederal laws, rules, regulations, and guidelines. Ability to interpret state and federal laws, rules, regulations, and guidelines governingprograms and services. Ability to research and review information and submit findings in written and verbal reports. Minimum Education and/or Experience The formal education equivalent of an associates degree in office administration,business management, facility maintenance or a related field; plus three years ofexperience in social service support programs, facility operations or a related field,including two years in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes requirereview and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PARTOF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS,UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Preferred Qualifications Certificates, Licenses, Registrations Agency Specific Information Division Name

Division of Developmental Disabilities Services

Hiring Official

Lori Holland

Special Work Condition

Special Application Information


All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.

Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.

False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.


Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select statewide from this county list.



Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelors, Masters, and Doctorate degrees are valid for such Family Service Worker-type positions:

Behavior Science

Child and Family Development

Child Development

Counseling (any field)

Criminal Justice

Education: Early Childhood, Elementary, Middle Level, Secondary, or Special

Family & Consumer Science

Family Development

Family Services

Home Economics

Human Development & Family Studies

Human Services


Rehabilitation Science

Social Welfare


Social Work

Mail your transcript to the following address:

Arkansas Department of Human Services

Attn: Recruitment

  • O. Box 1437, Slot W301

Little Rock, AR 72203

The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.