Hotel Front Desk Agent // Grave Shift (Full Time)

Caesars Entertainment Corporation Joliet, IL
HARRAH'S JOLIET CASINO & HOTEL – For sevenstraight years, Harrah's Joliet was named one of Chicago's 101 Best AndBrightest Companies To Work For!

Caesars Entertainment, is the world's largestprovider of casino entertainment, with 50-plus destinations in the U.S., Canadaand abroad. Our 60,000 employees are a diverse, committed team of people whostrive for excellence each and every day. At Caesars Entertainment, weunderstand everyone has special talents. We strive to help individuals make themost of their abilities in the pursuit of their career goals. After all,energy, excitement and entertainment are what make Caesars the leader in thehotel and casino industry. Join our team!


* Creates and ensures a fun-filled andexciting environment where the flawless delivery and execution of serviceexcellence is paramount.

* Responsible for the accurate check-inand check-out of each guest.

* Ensures that all guest contact iscourteous, informative and thorough.

* Ensures that Housekeeping cleans allrooms prior to issuing keys.

* Responsible for posting charges,settling folios for individuals, groups and due-outs communicated throughHousekeeping.

* Receives cash, checks, credit cardsand comps in payment, obtaining proper approval and authorization.

* Maintains an operating bank, rendersbills and issues change.

* Provides reservations for Casino/Hotelguests, which includes airline, restaurants, and special events both on and offthe property.

* Ensures the timely delivery of allmessages, mail and packages left for guests and departments within theHotel/Casino.

* Is responsible for the control of safedeposit transactions.

* Works closely with Senior ExecutiveHost to ensure that all complimentary and high-end amenity offerings areprovided consistent with the agreed upon arrangements.

* Empowered to ensure guests'problems/complaints are resolved in a prompt, courteous and efficient manner.

* Maintains knowledge of Hotel,Community and Special Events to provide guests with superior service.

* Demonstrates a positive andenthusiastic demeanor to guests, both internal and external at all times.

* Acts as a role model to otheremployees and always presents oneself as a credit to Harrah's and encouragesothers to do the same.

* Adheres to all regulatory, company anddepartment policies and procedures.

* Completes all other duties assigned.


* High school diploma required.

* Superior customer service skillsrequired.

* Experience in data entry and indealing with the public is required.

* Prior experience within thehospitality or related industry is preferred.

* Computer usage skills required.

* Proficiency in Microsoft Office,Outlook and LMS system knowledge is preferred.

* A working knowledge of the Joliet andGreater Chicagoland area would be beneficial.

* Strong interpersonal skills arenecessary.

* Must be able to work a flexibleschedule including nights, weekends, and holidays.


* Must be able to lift up to 25 lbs. andcarry objects weighing up to 25 lbs.

* Position requires 90% standing, 10%walking.

* Requires some pushing and twisting.

* Requires some bending, kneeling,climbing, stooping and frequent reaching above and below shoulders. Must beable to respond to touch, speech, smell, aural and visual cues.

* Must be able to tolerate areascontaining second-hand smoke.

* Fast-paced environment involvingconstant public contact.

* Must be able to stand and exertfast-paced mobility for long periods of time.


This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with thejob. While this is intended to be anaccurate reflection of the current job, management reserves the right to revisethe current job or to require that other or different tasks are performed whencircumstances change, (e.g. emergencies, changes in personnel, workload, rushjobs or technical developments).

As a partof Harrah's Joliet Casino & Hotel's employment process, finalist candidateswill be required to complete a drug test and background check prior to an offerbeing extended. Harrah's Joliet Casino & Hotel is an equal opportunityemployer. All qualified applicants will receive consideration for employmentwithout regard to race, national origin, gender, age, religion, disability,sexual orientation, veteran status, or marital status.