The General Manager is responsible for managing all aspects of a Thorntons store to ensure that guests are provided with a superior shopping experience. The GM will oversee and achieve performance targets and improve financial performance each year through the Plan to Win Strategy and Thorntons Core Values.
Essential Job Functions (RESPONSIBLE TO)
Delight the guest: both internal and external guest alike. Takes pride in delighting our guests and building brand loyalty.
Oversees the daily execution of store operations to service guests, maintain standards and deliver the brand/guest experience that enables their store to achieve performance targets and improve financial performance; must be well organized. Ability to delegate task appropriately and follow up to ensure completion.
Trains and empowers team members to delight guests through demonstration of Thorntons core values. Supports and guides team members through career path. Holding their Team Members to a high standard of execution through coaching and accountability.
Demonstrates Thorntons core values by assisting and coaching GSRs and providing helpful support to the RM.
Controls labor costs, supplies, cash, and inventory within budget. Understanding reports and how the information can impact and/or increase sales.
Communicates with team members in ways that motivates and inspires them to act in accordance with Plan to Win.
Promote and ensure a clean, organized, and safe work environment for all team members.
Control productive salaries, supplies, cash, and inventory at or below budget to maximize profitability.
Develop plans to correct budget overages, measure and track plan effectiveness, and ultimately achieve budget in a timely manner.
Recruit, interview, and hire all store staff to ensure adequate coverage for all shifts.
Provide proper orientation, initial and ongoing training, and regular evaluation of all team members to ensure team member success and development.
Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records.
Promote sales and profits working within the local community to partner and support events and charitable causes that extend the Thorntons Brand.
Complete market surveys within the store's traffic area to remain competitive.
Ensure proper procedure is followed relating to safety, accidents, and incidents including investigations and documentation.
Perform additional duties as assigned.
∼ College degree or equivalent experience.
∼ Minimum 3 years single-unit retail experience.
∼ Management Experience