Coord II - Optimum Voice

Altice USA Jericho, NY
Coord II - Optimum Voice Job ID: 2018-19616


Jericho, NY

Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.

Under general supervision, the Coordinator II maximizes external and internal customer experience by providing knowledge and support of extreme complexity in all areas of research, root-cause analysis, auditing and customer service in a multi-product environment.

* Minimum five plus year's cable experience including advanced knowledge of the billing system, collection modules, account lifecycle, and order processing.

* Excellent knowledge and understanding of Customer Service policies & procedures.

* Must have advanced knowledge of Optimum products and services, including current promotional offerings

* Expert proficiency levels in the following web tools and applications: DDP/IDA, KDB, Marquee, Outlook, Boris, Ping/Poll, AMS, Pactolus, OSRS, JSI, Zoom, CVT, Salesforce, Trio, Boost2, Remedy, SIP Portal, Tibco, Oracle and Access database packages a must.

* Excellent listening skills and patience required

* Strong problem solving, conflict resolution and analytical skills.

* Strong oral and written communication skills.

* Strong organizational skills with the ability to handle multiple tasks simultaneously.

* Ability to work in a fast-paced environment.

* Ability to work flexible hours, including evenings, weekends, and overtime as required.

* Advanced knowledge and skills of computer software, utilizing windows based software (Microsoft Word, Excel, and Access).

We are an equal employment opportunity

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