Air Export Coordinator

Agility Logistics Jamaica, NY
Job Description

Position: Air Export Coordinator

Location: Queens, NY (JFK)

Reporting To: Export Supervisor

FLSA Classification: Non-Exempt


The Senior Air Export Coordinator is responsible for processing export shipments while coordinating as the lead point of contact with the internal customer service group and providing timely updates to external customer. He/she will be responsible for achieving high accuracy through our forwarding systems to ensure high productivity and operational excellence.


* Close Air waybills timely to meet gateway and airline cutoffs

* Proper Handling of Expedited, Out of Gauge and Hazardous freight

* Print all Necessary Export Documents

* Provide Warehouse with loading docs

* Perform Export Clearance

* Send Pre-advises/ J2J to destination offices / agents

* Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt, report any discrepancies to avoid mis-handling of goods.

* Responsible for timely update of milestones in AS400 operating system.

* As a contingency to Customer Service, the Operations Coordinator will contact customers with exceptions to advise shipment status or to obtain shipment information in a professional manner

* Assists the day-to-day operations of the export department to ensure that customer requirements are met

* Ensure that file contains all necessary document copies in proper sequence and are uploaded properly to document management system.

* Assists with ensuring that payable and receivable documents are completed accurately and forwarded within time constraints

* Trace shipment through transit points up to final destination and advice customer service as needed with timely updates.

* Ensures that highest level of data quality and integrity by processing shipment accurately

* Other duties as assigned by management

* Set up reporting to monitor key accounts activity/shipments on a daily basis and liaison with both overseas offices and our own

* Assist with additional lane set up as required by customer

* Oversee special needed

* Coordinate communication between all parties to ensure customer requirements are met

* First point of customer contact for day to day issues/problems

* First point of contact for destination offices and will resolve any issues/problems timely to avoid delays to customer. Also answering destination timely for any corrections required.

* Identify problems and proactively resolve any issues to minimize impact to client and Agility.

* Must possess high level of organization and time management of workload and self

Job Requirements


* 3+ years of experience as export coordinator preferred

* Bachelor's Degree or equivalent experience preferred

* Excellent written and verbal communication skills

* General knowledge of Microsoft Office applications

* Experience in a transaction processing role

* Qualified applicants (internal and external) must currently possess legal authorization to work in the United States


* Excellent interpersonal and communication skills

* Ability to operate in global e