The Property Manager reports to the Regional Manager and manages the operations of assigned apartment properties for LYND. Primary responsibilities include managing staff performance; marketing, leasing, and collections to generate revenue; resident relations and customer service to manage resident retention and satisfaction; administration of property maintenance, contracted services, and capital improvements to maintain aesthetics and manage expenses; compliance with applicable local, state, and federal regulations governing fair housing and safety.
DUTIES AND RESPONSIBILITIES
- Supervises all on-site staff, including hiring, training, and supervision. Determines and communicates productivity standards to maximize property performance and individual success. Evaluates performance to standards and makes compensation decisions.
- Responsible for Control Module reporting which includes: Pricing, Renewals and Market Surveys.
- Determines the optimum rent based on market conditions and the level of rent concessions, if applicable. Uses the Lease Expiration Control, Make-Ready and Vacant Status Board to plan for lease renewal management and to reduce the effects of large seasonal expirations. Performs leasing of units and making units ready for leasing as needed.
- Responsible for maintaining an adequate level of staff at the property. This includes recruiting, hiring, retaining and termination.
- Responsible for accurate completion of timesheets, all employee forms for submission to Payroll Department; ensure on time and accurate submission of monthly bonus sheets.
- Ensure each staff member is completing their assigned duties according to their respective job description.
- Ensures the resolution of resident issues and complaints in cooperation with the staff.
- Plans, executes, and attends social and other community events for residents.
- Communicates and shares information with staff to ensure that directives and goals are mutually understood and collects feedback. Ensures adherence to LYND policies and safety rules; complies with LYND policies for reporting incidents.
- Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget. Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited. Submits invoices and all other accounting activities into Compliance Depot for Accounting Department processing. Purchases necessary equipment and supplies for the property per budget.
- Participates, approves, and manages marketing efforts to increase occupancy. Reviews marketing efforts to determine effectiveness.
- Works with the maintenance team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests, an adequate supply of market-ready apartments to meet leasing demand, and property appearance to meet or exceed standards.
- Completes paperwork and follows processes for households with Section 8 and rental assistance vouchers.
- Inspects the property regularly for quality as well as to assess and identify needs for improvement. Inspects maintenance repairs and available units for readiness. Needs to inspect recently vacated units to assess needed repairs and replacement.
- Monitors, inspects, and assesses the property landscape and property common areas to identify and address potential safety hazards and concerns.
EDUCATION AND EXPERIENCE
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or two to three years related experience in property management, leasing, and/or hospitality or related experience in customer service industry, sales/marketing, operations management, or an equivalent combination of education and experience
- Valid driver's license
- Certified Apartment Manager (CAM) credential strongly preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of apartment management laws and regulations at the federal, state, and local levels
- Sales management and marketing knowledge, skills and abilities to sell services to new and existing customers
- Business and financial acumen to manage and control expenses
- Supervisory and leadership skills to delegate and manage the performance of others, including counseling, and development
- Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
- Skill and ability to clearly and concisely communicate verbally and in writing
- Critical thinking and problem-solving skills
- Knowledge and skills to manage projects, organize, prioritize, and meet deadlines
- Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint) and designated property management software to advance-the-date and perform monthly close-out
- Ability to maintain confidentiality and maintain appropriate discretion
- Requires the ability to make bank runs or to attend meetings due to business necessity
- Works under the direction supervision of the Regional Manager and EVP of Operations. Will be required to interact with LYND corporate to include Executive Management staff.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to various outside weather conditions. The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with arms, hands and fingers; climb or balance; stoop, kneel, crouch, or crawl; and smell. Occasionally lifts, carries, positions, or moves objects weighing up to 25 pounds. The working environment is typically in an office setting, with an occasional need to leave the premises for business purposes.
The Property Manager may work non-traditional hours, to include evenings or weekends in order to complete work. Employer may also require employees to attend company meetings, training programs and annual leadership conference; may require additional travel outside of assigned community.
Property employees are required to comply with the company uniform policy. A copy of the uniform policy is provided on the first day of company employment.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at will“ relationship. All duties and responsibilities are essential functions and are subject to possible modification.