Program Management – Digital Portfolio Business Manager

Job ID: 18006464 Company Name: TIAA Bank Description:


The TIAA Bank Digital team is the central organization to deliver remarkable digital customer experiences for the bank. We empower our people to achieve the strategic objectives of the bank while delivering meaningful experiences to our customers. Our team is responsible for driving the digital, integrating bank capabilities and delivering operating models with TIAA, the enterprise level. We are data-driven enabling us to deliver long-term business benefit to the bank, Retail Financial Services and TIAA while pursuing industry-leading digital bank customer experiences.

The Digital Program Manager, Digital Business Manager is responsible for supporting a range of transition initiatives while institutionalizing strong delivery discipline to achieve bank's strategic objectives. This role will lead and drive the digital portfolio through strong process and financial management. The candidate will manage the portfolio of programs expected to integrate the bank's digital experience with the enterprise through disciplined routines, reporting, processes, and change control management.


* Responsible for directing and overseeing the Office of Digital Bank Transition to ensure our 6 key strategic programs meet integration goals and expectations. Provide leadership team with timely reporting of the composition and health of the project portfolio

* Package strategic, program/portfolio and analytical insights into clear, concise and "executive-ready" presentations

* Collaborate with program managers to understand objectives and needs through all phases of the program, from initiation to execution through monitor and control

* Ensure alignment of initiatives/projects acros digital and the bank's strategic objectives

* Take responsibility for aligning and managing key processes (standardize where appropriate) and interactions including Executive and Management meetings, key communications and reporting, and tracking key actions/deliverables. This includes the business, digital and enterprise levels

* Ensure that our recommendations are driven through to implementation, by providing thought leadership and, when necessary, stepping in to lead execution

* Develop and implement process and analytical frameworks to monitor and optimize the impact key functions have delivering on key program results results

* Lead efforts on establishing and maintaining key repository of digital processes, bank and enterprise digital strategies, executive reports and dashboards/key operational metrics

* Establish and lead framework for gathering and analysis for solving complex problems and facilitate decisions

* Partners with Insights and Analytics team to accurate reporting of weekly, monthly and quarterly metrics and effectively communicate the impact to digital and leadership

* This position requires strong organizational skills with a passion for running a well-managed program management operation. Success will be achieved by a candidate who is intellectually curious, data driven/fact based and thrives in influencing matrixed organizations


* Master's Degree or advanced degree from top tier institution strongly preferred

* Agile or Professional Coaching certification

* PMP OR Lean OR Agile OR Six Sigma certification

* SAFe certified OR other scaled agile frameworks


* 5 to 7 years of experience within large organization: Portfolio/Program Management, Strategy, Business Management

* 5 to 10 years of direct, relevant experience in financial services, consumer banking or digital, 3+ years' experience with top management consulting firm preferred

* Bachelor's degree required

* Self-starter who can work independently to drive results

* Advanced PC skills, extremely proficient in Microsoft Office software (Outlook, Word, Excel, Power Point, Project etc.)

* Excellent communication and interpersonal skills, willingness and ability to work across all levels of organization. Proven experience in developing senior executive presentations and communications

* Strong attention to delivery and follow through

* Ability to create a strong network of relationships among peers, internal partners, external constituencies and decision makers to deliver end-products

* Strong organizational skills and ability to juggle multiple initiatives at one time

* Knowledge of operational/financial modeling (forecasting, valuation) and ability to analyze financial statements

* Pragmatic problem-solver, forward thinker with independence of thought

Pre-Employment Screening May Include:

* Credit Check

* Criminal Background Check

* Fingerprinting

* DMV Check

* Past Employment Verification

* Social Security Verification

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

TIAA, FSB is an equal opportunity employer. No associate or applicant for employment will be discriminated against on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation.

TIAA, FSB is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at TIAA, FSB via e-mail, the Internet, or directly to hiring managers at TIAA, FSB in any form without valid written search agreements executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of TIAA, FSB, and no fee will be paid in the event the candidate is hired by TIAA, FSB as a result of the referral or through other means.

TIAA, FSB will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by TIAA, FSB, or (c) consistent with TIAA, FSB legal duty to furnish information.

Requirements: EXPERTISE Project/Change Management JOB TYPE