Patient Relations Coordinator

Ackerman Cancer Center
 Jacksonville, FL

Our facilities in Jacksonville and Amelia Island specialize in the most advanced radiation oncology therapies available for all types of cancer. The interdisciplinary team at Ackerman Cancer Center is professional, compassionate, and dedicated to the highest level of care for patients and their families.

All new hires must be fully vaccinated by their start date.

Position Overview

This position is responsible for managing phone calls, scheduling appointments, collecting patient insurance eligibility and prior referrals needed for all scheduled appointments. In addition, the Patient Relations Coordinator collects patient co-pays required for their visits. This role interfaces with providers and all other departments in the organization.

Essential Job Functions:

  • Provide professional telephone services; schedule patients and send appointment reminders
  • Assist patients with paperwork and enter information into Electronic Medical Records system
  • Obtain medical records
  • Track and update physician schedules
  • Perform office receptionist duties, including maintaining waiting rooms and preparing refreshments

Preferred

  • Associate’s or Bachelor’s Degree
  • Medical office experience

Hours: Generally, Monday - Friday 8:00am-4:30pm

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