Modifications Specialist I

Network Solutions, Inc. Jacksonville, FL
Job description:

The Modifications Specialist I position is responsible for quality completion of Internet marketing enhancements as requested by customers, including updating websites, social media and other Internet marketing solutions. These requests are received by the Modifications Specialist Level I via inbound call center and/or offline e-mail center in a fast-paced environment and require routine use of WYSIWYG HTML editor and Adobe Photoshop. Essential Duties and Responsibilities: � Receive and resolve approximately 20-30 inbound telephone calls and/or e-mail inquiries per day via queuing system, maintaining a high level of customer satisfaction. � Routinely consult directly with clients to affect positive changes to their Internet marketing service, including applying changes to websites, social media and other services. � Routinely communicate technical information in a non-technical way, including providing step-by-step instruction. � Complete copy enhancement requests by creating new content and/or manipulating existing content using on-page search engine optimization best practices. � Complete changes to website and social media services by using a WYSIWYG editor and/or making adjustments to HTML/CSS code. � Complete graphic design updates, including cropping, resizing, enhancing images, using Adobe Photoshop. � Review and recommend enhancements to website and social media services using commonly accepted design principles. � Quickly review complex situations, determine possible solutions, and work with clients towards those solutions. � Identify and close upsell opportunities to ensure clients� needs are being fully met.

Experience required:

Special Requirements (if any): � Self-starter with ability to problem solver with excellent customer service skills and ability to problem solve. � Ability to type 40 words per minute (WPM). � Must be able to multi-task and work well in a fast paced environment. � Must be able to understand and apply new technical material, quickly. � Demonstrated excellent verbal and written communication skills. � Demonstrated knowledge of graphic design, web design, and/or social media. � 1-2-years� experience in fast-paced work environment (i.e. call center, office environment). � BA in Liberal Arts or equivalent work experience is a plus. � Consultative sales experience is a plus. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms. The employee is frequently required to climb or balance and stoop, kneel crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move more than 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.