Position Responsibilities

Engage the Workforce

▪ Interact with and motivate the workforce

▪ Conduct daily shift meetings

▪ Solve problems and address issues for employees

▪ Regularly communicate team goals and results

Deliver Operational Performance (including Productivity and Efficiency Targets)

▪ Understand and communicate shift, Customer and Logistics Center goals

▪ Execute the daily work plan by adjusting the workflow to meet goals

▪ Implement DSC’s Labor Management Program (performance observations)

▪ Provide front line feedback on staffing needs to Supply Chain Leader and Operations Leader

Manage Employee Performance (including Safety, Quality and Productivity)

▪ Provide coaching through observations and provide performance feedback

▪ Track and communicate Operations Specialist performance

▪ Conduct safety observations and participate in Safety Committee

▪ Monitor and manage employee time, attendance and payroll

Ensure Implementation of Leading Practices

▪ Job shadow Operations Specialists

▪ Identify training and cross-training needs

▪ Conduct on-the-job training with Operations Specialists

▪ Perform process quality checks and program management

Connect employees to customer business objectives

▪ Communicate customer specific requirements

▪ Review Logistics Center performance against Customer requirements

▪ Help the Operations Specialists to feel more connected to the larger customer goals

Job Qualifications Required

• Bachelor’s degree
• 1-3 years of direct supervisory experience
• Skills in leadership, organization, communication and cross functional teamwork
• Emphasis on safety is extremely important Preferred
• Understanding of warehousing operations with experience in a distribution and/or manufacturing environment
• Familiarity with MHE
• Familiarity with Microsoft Office applications including Excel and Word
• Familiarity with warehouse management systems or Red Prairie WMS is a plus

Personal Qualities

• Ability shift priorities easily, and multi-task in a highly transactional environment
• Excellent problem solving skills
• Ability to engage with the workforce and create a positive environment and culture