Job Description

Mckibbon Hospitality Jacksonville, FL
Job Description

Homewood Suites

Jacksonville South/St. Johns Center

10434 Midtown Pkwy

Jacksonville, FL 32246

Are you hands-on with great attention to detail? Are you ready to turn your hard working approach and customer service experience into a rewarding long-term career with a dynamic and quickly-growing leader in the hospitality industry? Join our team at McKibbon Hospitality! Due to our continued growth, we are currently seeking an energetic, organized, goal-oriented professional to lead and serve as a Hotel Executive Housekeeper.

About McKibbon Hospitality

From each thoughtful business partnership to the personal details of a guest's experience, hospitality begins with us.

Across 8 decades of service, we've developed, owned and managed nearly 100 hotels, partnering with the largest proprietors in the industry. We measure success by the quality of our work and the personal connections our people make along the way. Innovation is in our DNA, and we're fueled by a guest-focused commitment to service. We guide every facet of hospitality development and management, from site selection, financing and construction to hotel renovations, openings and operations.

Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates and partners, and give back to our communities. Every McKibbon associate receives on-the-job service, training, and development for career advancement. More often than not, that career advancement happens right here at McKibbon, where more than half of our leadership team members have been promoted from within. As we expand with new brands and as more markets develop every year, the opportunities for growth are endless.

What Makes a McKibbon Hotel Executive Housekeeper?

As a key member of the hotel team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the hotel's Housekeeping team. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals.

A Day in the Life:

* You will be responsible for assisting with the overall performance of the property's Housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor.

* You will execute the training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service.

* You will be responsible for maintaining compliance and staying up-to-date on new initiatives for the brand and company.

* You will implement and train on all McKibbon procedures that relate to cost control and inventory management.

* You will maintain positive relationships with associates to drive associate satisfaction.

* You will monitor and ensure that safety and security standards are being maintained.

* You will support guest experience and satisfaction.

Experience and Skills

Requirements:

* Previous housekeeping experience within a hotel

* 3 years' minimum experience in a hotel manager/supervisor position (highly desired)

* Experience working with major brands like Marriot, Hilton, or Starwood (highly desired)

* Knowledge of local and state compliance laws

* The skills and experience to lead a team to consistently deliver exceptional guest service

* Excellent communication and problem-solving skills

* The ability to ensure that hotel policies and brand standards are followed