Escrow QA Specialist II
LoanCare Servicing Operations
 Jacksonville, FL


Create, review and process

reports to identify and correct Escrow lines in MSP. Complete full audit

reviews to include providing substantiating documentation as required. Assist

in creating and ensuring that all Escrow department procedures are meeting

compliance standards. Compile reports and process results to provide the Escrow

department with key metrics as required.



  • Ensure that all outgoing and incoming loan transfers have met all
    requirements for payment of Taxes, Insurance, and MI/PMI through processing
    work/reports as assigned. Disburse payments and/or make corrections to Tax,
    Hazard and MI/PMI lines per guidelines.
  • Prepare reports of findings on loan transfers, and provide to the loan transfer
  • Compile reports and process results to provide areas within the Escrow
    department of key metrics as required.
  • Review and respond to audit requests from both internal and external
    clients. Ensure that all audit reviews are completed within the allotted
    timeframe given.
  • Collaborate with other departments to review, test, document, and assist
    in updating procedures as assigned.
  • Review corporate advances for tax penalties or
    loss of discount; make necessary adjustments to correct charges and advise
    departments responsible that items were processed incorrectly.
  • Prepare, format and distribute additional
    reports as required to support the Escrow department.
  • Manage time and work load efficiently to
    accomplish tasks assigned timely and accurately.
  • Conduct internal audits as assigned.
  • Compile data and reports to support the
    Monthly Business Report for management.
  • All other duties as assigned.



  • High School Diploma or equivalent required, Associates Degree preferred
  • Possess 3 to 5 years of experience in mortgage loan servicing (taxing
    authority, mortgage loan processing/closing, accounts payable, accounting
    clerk, or banking clerk experience or similar roles may be acceptable) or an
    equivalent combination of education and experience
  • Knowledge of taxing authority due dates i.e. delinquency and loss of
    discount rates dates
  • Must be multi-faceted and have the ability to successfully prioritize
    work assignments to ensure all deadlines are met
  • Inquisitive, problem-solver, analytical mind-set, organization skills
    and excellent follow-up skills are a must
  • Possess good written and verbal communication skills while staying
    focused on the task at hand
  • Display/instill strong work ethic, and implement best practices
  • Data Entry and 10 Key calculator skills are required
  • Practical use with personal computer including excel, word, email, and
    internet research
  • Responsive and open to change in processes and have the ability to take
    and provide clear direction




conditions are normal for an office environment. Ability to attend work and be

productive during normal business hours and to work early, late or weekend

hours as needed for successful job performance. Over time required as


Essential functions are the basic

job duties that an employee must be able to perform, with or without reasonable



Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding

written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language

including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for


current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people

is saying, taking time to understand the points being made, asking

questions as appropriate, and not

interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate


Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively

in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that

make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only

recognizing there is a problem.

Written Comprehension — The ability


read and understand information and ideas presented in writing.

Inductive Reasoning — The ability

to combine

pieces of information to form general

rules or conclusions




relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.,

patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability


listen to and understand information and ideas

presented through spoken words and sentences.


Expression —The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another


Speech Clarity — The ability to speak



others can understand you.


Sitting up to 95% of time

Walking up to 5% of


Occasional standing, stooping, kneeling, crouching and reaching


LoanCare, its affiliates and

subsidiaries, is an Equal Opportunity employer. All qualified applicants will

receive consideration for employment without regard to race, color, religion,

sex, age, disability, protected veteran status, national origin, sexual

orientation, gender identity or expression (including transgender status),

genetic information or any other characteristic protected by applicable law.