Contact Representative Classroom Instructor Cadre

Department Of The Treasury Jacksonville, FL
* Duties

Help Duties Summary

WHAT DOES A CONTACT REPRESENTATIVE CLASSROOM INSTRUCTOR CADRE DO? As an Instructor Cadre, you will be part of a cadre that will be responsible for delivering formal classroom and/or on the job instruction/training to individuals from within your organization. In this role, you will use your technical expertise and years of experience to plan and/or conduct formal classroom training on basic or advanced areas of tax law, procedures, policies, techniques, or other specialized fields unique to your position/occupation. You have the extraordinary opportunity of sharing your expertise and knowledge with others, while at the same time serving in a role that is of tremendous benefit to the Service as a whole!

WHAT IS THE WAGE AND INVESTMENT DIVISION?

The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

70 positions are in Wage & Investment Division, Accounts Management Operations 3 located at 1 Independent Drive, Suite 501, Jacksonviille, FL 32202.

This is a collateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty.

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Responsibilities

As a Contact Representative Classroom Instructor Cadre you will:

* Instructor Cadre members will perform their regular duties and direct work, either phones and/ or paper during non-training times. During the training assignment, if the cadre member is not actively involved in the essential instructor duties, he/she will return to direct work activities when not preparing, instructing and/or facilitating.

* Coordinate as appropriate in delivering formal classroom and/or on the job instruction/training materials.

Analyze, write and review course material. Develop, plan, schedule, coordinate, and/or present recruit, basic, advanced, or specialized course content or instruction as assigned. Teach and/or provide instruction in recruit, basic, advanced, and specialized courses and technical knowledge, counsel others during the progress of the course/instruction to assist with problems and provide special guidance.

* Coordinate with others who may be assigned on either a full time or part time basis for recruit, basic or advanced training as required. Assure that instructors or other coaches are informed of any changes in course or technical subject matter. Coordinate as appropriate on methods, techniques, training aids, and/or classroom and trainee management relative to assigned courses or technical areas.

* May also provide specialized instructor training to other instructors, if appropriate.

* Ensure familiarity with course materials, illustrative material, case studies, technical materials and class assignments accordingly. Ensure consistency in technical interpretation of regulations and their application. Recommend changes in emphasis, adjustment in the division of time spent in lecture, discussion, workshop, or other elements of course content to improve presentations; also recommends necessary changes in other training needs and/or identified in classroom observation.

* Evaluate and/or recommend whether trainees or others should be retained and/or need additional instruction; in addition, evaluates trainees' course progress and/or conduct.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Not required

Supervisory status

No

Promotion Potential

08

Who May Apply This job is open to…

* IRS W&I Accounts Management employees (GS-0962)- Current IRS Internal/Agency Employees

Questions? This job is open to 1 group.

* Job family (Series)

0962 Contact Representative

* Requirements

Help Requirements Conditions of Employment

* Please refer to "Conditions of Employment."

* Click "Print Preview" to review the entire announcement before applying.

* Must be a U.S. Citizen or National

* IRS Employees on Career or Career Conditional Appointments

* Collateral duty assignment NTE 3 years in length

Positions covered by this Cadre at CSR, GS-07/08 in W&I, Accounts Management Ops 3 located in Jacksonville, FL 32202.

You must be in the current position and grade level, be able to demonstrate the level of knowledge necessary to carry out the responsibilities of this position, and have a current performance appraisal rating of fully successful or above.

Qualifications

You must meet the following requirements by the closing date of this announcement.

BASIC QUALIFICATION REQUIREMENTS:

This is a collateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty. Your experience must demonstrate your technical expertise to plan and conduct formal classroom training on basic or advanced areas of tax law, procedures, policies, techniques, or other specialized fields unique to your position/occupation. The cadre position covered by this announcement is identified below:

In addition, for W&I:

The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

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