Customer Service Supervisor

CVS Health Jackson, TN
Job Description

As a Customer Service Supervisor, you will assist the manager supporting the Jackson team by leading and developing a team of customer service representatives resolving patient issues and that patient orders are able to be processed in an accurate and efficient manner. Must have excellent written and verbal customer service skills and advanced computer skills in order to interact with key stakeholders and patients.

Use your newly acquired healthcare training or current customer services leadership skills to make a difference in a patient's life by ensuring your team of customer service specialists accurately initiate the referral process and answer questions from patients and caregivers on their admissions status with compassion. You will gain exposure in a multitude of aspects of the healthcare field, such as nursing, pharmacy, warehouse, clinical support, and sales.

Coram CVS/specialty infusion services is a national leader in the home infusion and enteral fields. You have an important, uniquely rewarding role putting your skills and experiences to work supporting a specialty pharmacy operation.

Key responsibilities:

* Provide communication and follow up to ensure colleagues are fully informed of all new information related to products, processes, procedures, customer needs and company related issues, changes or actions.

* Recommend process and procedure changes to improve efficiencies.

* Assist with communication between internal departments, branches and billing centers.

* Manage escalation calls.

* Assist with hiring, coaching and performance appraisals.

* Provide leadership and ongoing feedback for a team of call center representatives to ensure customer satisfaction.

This is a full-time, permanent, benefited position and is NOT through an agency. Typical work hours for this role are Monday – Friday, between 11:30AM – 9:00PM, with some weekend work required. Also an opportunity for over-time per business need.

Learn more about us: https://www.youtube.com/user/CoramHealthcare

Required Qualifications

* Minimum 5 years supervisory experience in a healthcare environment.

* Minimum 3 years experience in customer service.

* Must have a proven ability to multi-task and act with a sense of urgency

* Proficient to advanced PC skills including MS Office, specifically Excel, Outlook and Word.

Preferred Qualifications

* Strong attention to detail

Education

High School diploma or GED required. College degree preferred.

Business Overview

Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation's largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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