Senior Systems Analyst- Epic

City Of Hope
 Irwindale, CA

10006573 Requisition #

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

Design, build, and test an assigned Epic module. Maintain documentation of business and system configuration requirements. Configure the Epic software according to decisions made by SMEs such as templates, drop-down boxes and pick lists. Complete assigned team tasks as documented in the work plan. Report status of task completion to assigned Team Lead. Provide timely alerts about endangered milestones and deliverables.

The candidate will fill one of the following Epic modules/teams:

Ambulatory (clinic) Health Information Management Network & Devices

Beacon (oncology) ADT (admission, discharge, transfer) Integration & Security

Willow (pharmacy) Cadence/Prelude (scheduling) Data Conversion & Cutover

Beaker (lab) Inpatient Orders Clinical Content

ASAP (emergency room) Inpatient Clinical Documentation Bridges (HL7 and XML interfaces)

OpTime (operating room) Cupid (cardiology) Reporting & Business Intelligence

Anesthesia Hospital Billing

Radiant (radiology) Professional Billing

Key Responsibilities include:

  • Analyzes, develops, configures, tests and implements Electronic Health Record (EHR) software and related analytics on time with minimal supervision.
  • Performs system configuration functions using on-line architectural tools with minimal supervision.
  • Prepares detailed program specifications and flowcharts, and coordinates the system's installation with the user department.
  • Provides status reports to management when required.
  • Attends meetings as required, and participates on committees as directed.
  • Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions.
  • Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.
  • Works closely with operational stakeholders to properly engineer workflow.
  • Leads others to adhere to established industry best practices, standards, and quality.
  • Maintains a positive image when dealing with department personnel and other City of Hope employees. Maintains a positive image when dealing with department personnel and other City of Hope employees.


  • Understands strategies, determines business needs, and participates in planning and implementing Epic.
  • Works effectively in a high-paced environment.
  • Applies knowledge of workflows to implement a system that meets business needs.
  • Provides excellent service to both internal and external customers.
  • Identifies problem situations and consider all perspectives in terms of scope and consequences.
  • Demonstrates the ability to effectively facilitate interdisciplinary teams as assigned.
  • Works independently, handle significant responsibility, and prioritize multiple assignments.
  • Attends to detail required.


  • Demonstrates flexibility, creativity, curiosity, and assertiveness.
  • Demonstrates ability to stay organized.
  • Demonstrates creativity, integrity, and initiative.
  • Communicates effectively with others using a variety of modes and in a complex and varied work environment.
  • Promotes the effectiveness of the team as both team leader and team member.
  • Helps the organization fulfill its mission and achieve its strategic objective by using critical thinking and problem solving.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

  • Bachelor's Degree
  • Experience may substitute for minimum education requirement

Minimum Experience:

  • 5+ years healthcare experience in a technical, clinical or revenue cycle operations role

Req. Certification/Licensure:

  • Certification in relevant Epic module is required for consideration.
  • For internal COH candidates, Epic certification shall be obtained within 9 months of transferring into the Epic project.

Preferred Experience:

  • 5+ years of healthcare Information Technology experience
  • Healthcare experience in other acute care settings preferred as well. Previous experience in the design, planning and implementation of clinical information systems preferred.

Working / Environmental Conditions:

  • Occasionally subjected to irregular hours
  • Occasional pressure due to multiple calls and inquiries
  • Occasionally covers varied shifts, weekends and holidays
  • Occasional travel required
  • Atmosphere and environment associated with an office setting

Physical Demands:

  • Light physical effort (lift/carry up to 10 lbs.)
  • Mostly sedentary work
  • Occasional standing/walking

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

  • Job Field: Information Technology
  • Shift: Day Job
  • Posting Date: Jan 8, 2021
  • Employee Status: Regular