Transactions Supervisor

Realogy Corporation Irvine, CA
NRT LLC is the nation's largest owner and operator of residential real estate brokerages operating in more than 50 of the 100 largest metropolitan areas in the United States, with approximately 790 offices and 47,500 independent sales associates in. NRT is a subsidiary of Realogy (NYSE: RLGY). NRT is ranked the No. 1 residential real estate brokerage firm in the U.S. for 20 years in a row, according to the REAL Trends 500 report. The ranking is based on 2016 closed sales volume and closed transaction sides for the nation's top 500 brokerages. NRT led the ranking with $166 billion in sales volume and 337,780 transaction sides on a pro forma* basis.

* This takes into consideration the estimated full-year performance of companies acquired by NRT during 2016.

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Summary: The Transaction Supervisor is responsible for overseeing the Transaction Coordinator team in the Irvine Office. This role is responsible for the daily distribution of work, acts as a liaison between branch offices, sales agents and the Transaction Center staff members and manages all aspects of the Coordinator team.

Supervision: Works Under Administrative Direction: work is performed under administrative direction within broad guidelines and objectives. Structures own work area and allocates work to subordinates without reference to supervisor. Sets standards for the work area and is directly accountable for results.

Essential Job Duties

* Distribute Workload: Responsible for channeling transaction volume to Transaction Coordinators to ensure a balanced work load. Includes but is not limited to:

* Assigning Coordinators to branch offices to support each day

* Monitoring volume and redistributing work as needed to other Coordinators

* Supporting Coordinators as a working supervisor when volume demand requires

* Supervising Staff: Responsible for the general management, scheduling and development of Transaction Coordinators. This includes but is not limited to:

* Recruiting, interviewing, hiring for all open positions

* New staff orientation/training

* Ongoing training and development; performance management

* Preparing staff schedules; Managing vacation requests; Reviewing and approving time cards

* Annual performance reviews

* Liaison between Agent Services, Transaction Center and Service Center: Acts as main point of contact for Agent Services and Service Center. This includes but is not limited to:

* Monitoring the general email account

* Troubleshooting, answering and resolving all questions or concerns from Agent Services and/or the Service Center

* Following up on incomplete files with all necessary parties

Other Duties:

* Report production of expired listings and any other requested data. May be daily, weekly and/or monthly

* Assist in quarterly cleanup of Homes base files.

* Additional duties as required by business need.


* High School Diploma required. Associates or Bachelor's degree preferred.

* 2-3 years administrative experience required; 1-2 years previous supervisory experience preferred.

* Prior Real Estate and customer service experience strongly preferred.

* Ability to provide feedback to employee through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed

* Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software and hardware

* Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher, and Adobe programs such as Adobe Acrobat

* Creative problem solving skills.

* Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers

* Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.

* Outstanding organizational and file management skills; emphasis on attention to detail

* Customer-focused, delivery-oriented, ability to work in a team environment

To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload.

NRT LLC, a subsidiary of Realogy Corporation, is committed to providing equal employment opportunity ("EEO") and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations.Under the Americans with Disabilities Act and other applicable laws Realogy will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.

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