Inside Math Implementation Specialist

McGraw-Hill Education Irvine, CA
McGraw Hill Education is looking for a motivated Inside Math Implementation Specialist to join our team. This position will be office-based, working from our Dubuque, Iowa, or Irvine, California location.

As an Inside Math Implementation Specialist, you will be responsible for providing implementation support to new and existing MATH customers on our ALEKS products.

Your contribution to the team includes:

* Laser focus on customer retention, new customer implementation, and growth of existing customer business.

* Developing and maintaining strong knowledge of ALEKS products and implementation strategies for all markets.

* Managing customer pilots, tracking, and communication with field reps around pilot status.

* Working with existing implementations to analyze data, advise on potential course implementation improvements, and provide on-going training to ensure results are maximized.

What you'll need to be successful:

* Bachelor's Degree.

* Three years of related experience, which could include working with customers in educational publishing, educational software publishing, and/or providing training in corporate or educational settings.

* Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users.

* Familiarity with personal computer operating systems and applications, as well as knowledge of Internet concepts (bandwidth, video streaming, etc…) and practices and procedures for PC troubleshooting; experience with MAC a plus.

* Familiarity with Microsoft Office Suite, Camtasia, and webinar hosting services a plus.

* Problem-solving aptitude and attitude.

* Innovative and creative customer-centric approach to the job.

* Rigorous attention to details in all aspects of the job.

If this describes your background and expertise, we want to hear from you.

Why work for McGraw-Hill Education? We make your life easier and better, and you, smarter. Click here to learn more!

#LI-CT1

'29510