Guest Services Associate

Irvine Company Irvine, CA
Position Summary:

The Guest Services Associate is responsible to provide excellent guest service by assisting guests including: directions, sales of gift cards, restaurant reservations, information about merchants, special events and the surrounding community.

For Irvine Spectrum Center ("ISC"), incumbent will be responsible for providing a fun, safe environment for guests riding attractions.

Job Duties:

* Provide outstanding guest service in person or on the phone when answering questions and delivering information.

* Utilize a creative approach to resolve guests' needs based on established techniques, policies and procedures.

* Maintain ongoing knowledge of property and its stores, restaurants, and events.

* Ensure proper cash handling and gift card procedures are followed.

* Remain compliant with SOPs including uniform/grooming standards.

* Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC).

* Perform other duties or projects as assigned or requested.

Minimum Qualifications:

* Minimum high school degree or general education diploma (GED).

* Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred.

* Must be at least 19 years of age.

* Meticulous attention to detail and accuracy.

* Ability to multitask and efficiently assist accumulation of guests in line.

* Exceptional customer service skills.

* Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests.

* Basic computer skills.

* Clean DMV record.

* Minimum of four 4 hour shifts of availability required.

* Must be able to work a varied schedule including days, nights, weekends and holidays.