Support services Specialist

University of Iowa Iowa City, IA
Percent Time:100%Type of PositionRegular: A position which is considered essential for the effective long-term operation of the university. Persons appointed to this position will receive the privileges and benefits associated with regular employment status.Duties:

About the UI Patient Appointment Center:

The UI Patient Appointment Center (UI PAC) operates the high volume patient scheduling "contact" center, facilitating patient access to UI Health Care outpatient services through telephone and electronic based communication. The contact center operates as an extension of the UI Health Care clinics and serves over 20 departments, outreach, and community clinics.

Position Specific Summary:

The Support Services Specialist, Patient Access Specialist schedules patient appointments for multiple outpatient clinics, and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions, and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit.

The Support Services Specialist, Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate. The scheduler will assist and problem solve any scheduling issues that arise. The scheduler uses independent judgment in determining how to assist patient requests outside of the scope of scheduling. Upholds the departments best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.

Please note regarding references: Five professional references will be requested and required at a later step in the recruitment process.

Education Required:

A Bachelor's degree or an equivalent combination of education and experience is required.

Experience Required:

* (Typically) 6 months – 1 year administrative experience.

* Excellent written and verbal communication skills.

* Proficiency in computer spreadsheet and database applications.

Desirable Qualifications:

* Experience with hospital operations and/or Ambulatory Clinic operations.

* Experience with the Epic system.

* Experience scheduling in an outpatient clinic setting.

Similar jobs you might like