Educ Supp Svcs Specialist

University of Iowa Iowa City, IA
Percent Time:100%Type of PositionRegular: A position which is considered essential for the effective long-term operation of the university. Persons appointed to this position will receive the privileges and benefits associated with regular employment status.Duties:

Key Areas of Responsibilities and Specific Job Tasks

Enhance and Support Student Educational Experiences and Increase Retention. Foster a Sense of Community and Engagement for Students (PCE2): Provide a broad-range of programs and services focused on specific student populations that support the educational experience and retention of current or prospective students. Monitor the academic, career and personal goals/needs of a student and provide individual guidance and assistance. Discern students' needs and arrange for accommodations and services as appropriate. May manage a case load. Compile and prepare reports based on unit goals and make recommendations to the unit.

* Advise students for education abroad in Asia.

* Contribute to the efforts of a collaborative team for the successful implementation of India Winterim each cycle including administration of logistics, student preparation, faculty communications and institutional relations. Over the past ten years this program has sent over 1,000 students to India for short-term faculty-led study in a variety of disciplines. The program received the prestigious 2016 Institute of International Education (IIE) Andrew Heiskell Award for Innovation in International Education.

* Administer other selected summer, semester, and academic year study abroad programs as assigned.

* Oversee program promotion and recruitment for select programs, including updates of program brochures and webpages for programs in portfolio.

* Visit select program sites periodically to oversee and monitor program operations. Assist in development of new study abroad programs.

* Adjust to changes in advising and program administration portfolio, as departmental needs shift over time.

* Consider all aspects of programming from the perspective of underrepresented students, to foster inclusion and access and address specific challenges.

Establish and Maintain Relationships with Partners to Provide Educational Support Services. Partners Include on-campus Units and External Agencies (Local, State, National and International) (PCE2): Plan, organize and coordinate projects and events with partners to meet program goals. Coordinate communication with partners. Collaborate with partners to maximize resources and connections.

* Serve as liaison with UI academic and administrative units, program faculty and staff, and staff at cooperating or sponsoring institutions.

* Present departmental decision makers with options and advocate for possible solutions when challenges arise in program administration or student advising.

* Plan and carry out program-specific orientations, including development/updates of orientation manuals and other materials.

* Coordinate and/or participate in large group outreach events, pre-departure orientation workshops, and re-entry workshops, including occasional evening or weekend events.

* Participate in Study Abroad functional teams.

Administrative (HR, Budget), Supervision and Training (PCE2): May develop and manage a budget within specified guidelines. May provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved.

* Supervise and/or provide initial and follow-up advising for all students interested in studying in selected destinations.

* Develop and manage program budgets and fees in collaboration with departmental accounting staff.

* Assist in the oversight and management of program, operating and administrative budgets.

* For a full local job description including universal and technical competencies please email

The Educ Supp Svcs Specialist is a classification in the Academic Support job function, Educational Support Services job family. For more information about this job family visit:

Note to applicants: The qualifications of this posting are described as competencies or behaviors needed to perform the job duties of the position at a defined proficiency level/standard. Unless noted otherwise, a working proficiency level is required for this position. Please visit the competencies website for more information:

Please assure that your application materials illustrate the work experience, knowledge, skills and abilities you have that meet each of the required and desired qualifications.

Education Required:

A bachelor's degree in liberal arts or a related field, or an equivalent combination of education and experience is required.

Experience Required:

* Office or administrative experience (typically 1-3 years) and the ability to carry out ongoing office administration tasks effectively and efficiently.

* Demonstrates a working proficiency and ability to work with students in an advisor and/or instructor role including knowledge of course arrangement and academic planning.

* Demonstrates working proficiency in carrying out ongoing office administration tasks effectively and efficiently in support of individuals, teams, and/or units including proficient organizational, clerical, and computer skills.

* Demonstrates working proficiency in communication skills; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication methods and behaviors.

* Demonstrates interest in intercultural and international education (i.e. related course attendance, clubs, or committee membership.)

Desirable Qualifications:

Highly Desirable Qualifications:

* Master's degree in International Education, Language, Communication, Asian Studies, Student Affairs, Higher Education, Business, Counseling or a similar discipline.

* Experience (typically 1-3 years) working in a study abroad office.

* International experience studying and/or working abroad, preferably in Asia.

* Experience working with underrepresented students to foster inclusion and access, or similar experience serving minority populations outside the campus context.

* Demonstrates a working knowledge and proficiency with one or more of the following: Microsoft Office, Filemaker Pro and/or web management software.

* Experience at a large public or private university, especially related to student administration.