Receptionist

Receptionist

Visiting Physicians Association, a national leader in delivering home based primary care, works with home health and hospice agencies to ensure patients receive continuity of care in the home environment. VPA in-home physicians collaborate with agencies to establish in-home treatment plans and certify the need for services. VPA partners with over 1,000 home health agencies, collaborates with independent and assisted living communities, and works with skilled nursing facilities and hospitals nationally to coordinate services and patient transitions to home care.

POSITION DESCRIPTION

Receptionist is responsible for the professional and efficient managing of visitors, telephone calls and messages, as well as a variety of clerical duties that support customer services and presentation of a professional office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Ensures knowledge of staff whereabouts and maintains accurate and complete sign-in/sign-out procedures for on-site staff and visitors

* Update weekly employee attendance log and send to office manager

* Notifies supervisors, within 30 minutes of daily start time, regarding staff absences/delays

* Promptly, accurately, professionally, and courteously receives and assesses 100% of all telephone calls and directs and/or records and relays messages

* Dictate all voicemail messages from answering service and deliver to appropriate person

* When on duty, ensures the reception station is staffed 100% of the time

* Opens and legibly and appropriately stamps, as applicable, delivered mail/faxes, and sorts into appropriate folders for distribution

* Signs for deliveries when necessary and notifies recipients

* Review the weekly SNR report for Centricity, print for physician, and close referral

* Send out sympathy cards to family members of recently deceased patients

* Routinely schedule meetings with visiting vendors and PCC staff as requested

* Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervison

KNOWLEDGE SKILLS & ABILITIES

* Knowledge of practice protocols to assist in triage of phone calls and customer questions

* Skill in maintaining department quality assurance and control standards

* Computer skills and ability to learn new systems as required

* Ability to adapt and apply guidelines and procedures

* Ability to communicate clearly in the English language

* Skill in teamwork and maintaining relationships with patients, caregivers, and coworkers

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE

* High School Diploma/GED

* One-Two years of experience in customer service

* Must have excellent computer skills

#CB

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