As a Personal Banker, essential responsibilities include:
- Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of same
- Communicate with customers and potential customers to gather information for the evaluation of needs and recommending STAR's products and services to fit those needs
- Accept loan, credit card, and other payments
- Accurately balance and maintain cash drawer
- Provide superior customer service
- Initiate new accounts
- Evaluate and respond timely to customer issues, through direct personal action or referral to proper source
- Provide customers with account-based information and assist with other services
- Maintain and update knowledge relating to bank products, services and procedures
- Adhere to and apply all operational policies and procedures
- Complete annual compliance training.
Skills Needed
- Ability to identify and recommend customer solutions
- Ability to provide superior customer service
- Strong attention to detail with accuracy in processing
- Strong organizational skills
- Strong oral and written communication skills
- Strong critical thinking and problem-solving skills
- Ability to perform required duties and to keep current on product and service offerings
- Ability to align with STAR's Core Values and Brand Behaviors
- Proficiency in computer skills, including Windows-based systems
Must complete all certification requirements within first six months of employment
Equal Opportunity Employer MFDV