Patient Care Coordinator - LPN

The Jane Pauley Community Health Center, Inc Indianapolis, IN

Job Summary:

Under the direction of the Physician the LPN supports the promotion of health and hygiene, disease prevention and management, treating ill patients, teaching and education, providing direct patient care, developing nursing care plans, administering medication, and communicating with patient's families. Works hand in hand with all members of the healthcare team to achieve quality outcomes for the population of the practice site.


The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

* Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies. Prepares procedure trays as necessary.

* Triages patient phone calls, reviews patient test results, pharmacy calls, reviews patient medications and prioritizes work appropriately. Provides patient education appropriate to patient diagnosis and specialty practice protocols consistent with the quality standards established by CPN.

* Escort patients to exam rooms and checks vital signs as needed. Interviews patients to assess needs. Records reason for visit, current medications, allergies, and takes temperature if necessary. Instructs patients on how to prepare for physician's examination. Completes routine forms as appropriate (school physical, immunization records, etc.). Ensures medical record documentation is completed in a timely manner and in accordance with organizational policy and procedure.

* Assists physician with patient procedures such as allowed within the scope of nursing practice. Also administers EKGs, injections, immunizations, vision and hearing tests, and venipunctures. Performs incision or procedure sites checks, when indicated. For "nursing visits" records diagnoses and completes fee sheet by recording type of visit and procedures performed and supports charges with appropriate documentation.

* Performs lab tests in accordance with needs of patient and as directed by the Physician/ and/or Laboratory Director. Prepares specimens for physician viewing, operates and calibrates laboratory equipment. Maintains laboratory documentation in accordance with CLIA standards and practice specific protocol.

* Prepares specimens to be analyzed by an outside lab by packaging specimen appropriately, completing requisition form and contacting testing facility as necessary. Tracks all labs sent offsite. Informs patient of lab results according to office policy. Reconciles billings from offsite labs by comparing to the daily lab log and patient's chart when necessary.

* Schedules offsite diagnostic tests or procedures/surgery by providing the patient with appropriate preparation instructions and making the appointment by phoning the testing site, surgery center, or hospital. Records procedures ordered and tracks results.

* Facilitates referrals to other physicians by phoning their offices, making an appointment for the patient, and forwarding requested test results, etc. Records and tracks all referrals.

* Contacts Hospital and outside sources regarding lab results, x-ray results and ER reports; phones pharmacies to authorize prescriptions; contacts nursing homes regarding patient orders; contacts patients to relay test result information; and returns patients phone calls with the physician's recommendations for their care.

* Pre-certifies hospital admissions, referrals or procedures/surgery by contacting the appropriate insurance professionals and providing them with the requested information. Records pre-certification number in chart. Records and tracks all referrals.

* Takes manual inventory of sample and supply pharmaceuticals. Checks expiration dates and orders replenishments as needed. Follows organizational sample management and distribution procedure. Orders supplies for back office as needed.

* Disinfects exam/procedure room and laboratory. Straightens reception area daily.

* Assists in front office duties and other duties as required.

* Completes insurance forms and other required forms as directed in preparation for physician documentation and signature.

* Performs all duties respectful of confidentiality and safety of all patients, employees, and providers.

* Adheres to established quality principles and standards established by CPN.

* Operates all areas of responsibility with strong business ethics and integrity. Embrace, lives out and promotes the network values PRIIDE.

* Performs other duties as assigned

Licenses, Certifications and/or Registrations:

* Indiana Registered Nurse License


* Graduation from accredited Nursing Program and valid Indiana licensure.

Work Experience:

* Two years previous work experience in a physician office;

* Knowledge of medical terminology

* Experience in medical office or health care setting preferred.

Keywords: Nurse, Triage, JPCHC, Jane Pauley, Registered Nurse, LPN, healthcare

The Jane Pauley Community Health Center offers comprehensive healthcare services to the communities served, regardless of ability to pay. The health centers offer primary care, dental care, and behavioral health services for adults and children. The organization currently serves patients from 16 sites of care across 4 Indiana counties. The Jane Pauley Community Health Center was established in 2009 with generous support from the Metropolitan School District of Warren Township, Community Health Network and the Community Health Network Foundation. It is named after Jane Pauley, a 1968 Warren Central High School graduate who grew up in the area and is well known as the former anchor of NBC-TV's Today and Dateline programs. Pauley is also the current host of CBS Sunday Morning.

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