Team Lead Operations Data Analyst
 Indianapolis, IN


The Team Lead, Operations Data Analytics role is to oversee and participate in planning, development, testing, and deployment of Service Operations tools, modeling, analytics, and reporting. The Team Lead plays a key role in data integrity, data governance, and the utilization of data to grow and optimize operations. This is achieved by understanding our business operations and providing expertise and guidance to team members to develop solutions that will support company growth. The Team Lead will work with representatives from a wide-ranging portion of the business to develop an understanding of organizational needs and business drivers leading to reporting and analytics products that communicate key findings to stakeholders and facilitate data-driven decision making. The role requires a level of business and financial acumen, requiring that solutions implemented have high value, integrity and meet defined objectives.


Organization, Design, and Development (40%)

  • Plan and prioritize day-to-day development activities to ensure optimal resource utilization and alignment with business objectives
  • Assist functional area leader(s) in organizing and prioritizing relevant projects based on departmental and organizational needs
  • Organize and lead prioritized projects that require multiple operational analytics team members
  • Coordinate and provide consolidated visibility into individual team member projects, timelines, and progress
  • Advise team members on most efficient course of action to meet business needs
  • Assist in identifying new training and resource needs for operational analytics programs
  • Maintain enhancement list and schedule for existing work products
  • Develop and execute roll-out plans for analytics tools and programs to include end-user communications and training
  • Assist with performance evaluations of Operations Data Analytics and Reporting staff

Communication and Interactions (30%)

  • Collaborate with cross-functional leadership to understand current and future needs; identify, plan and prioritize operational analytics support
  • Create and deliver ad-hoc and/or scheduled presentations and communications to peers, functional area leaders, and executives
  • Collaborate with financial planning and analysis to ensure accuracy and clarity in analytics and reports
  • Seek input from cross-functional experts as needed to gather data for the analysis process.
  • Develop and publish clear and comprehensive reports to the business on the achievement of projects and strategic initiatives

Data Analytics and Reporting (15%)

  • Develop and implement analytic models, predictive tools, and applications to meet business needs
  • Conduct targeted analysis on categories, business units, equipment type, equipment make/model, and or suppliers
  • Conduct analysis on equipment make/models and modalities to identify targets and priorities for service strategy development
  • Coordinate with Service Strategy Consultants to analyze and prepare recommendations on service strategy planning and optimization
  • Support service strategy team in acquiring and documenting performance data on operational improvement plans, implementation statuses, and optimization with service strategies
  • Support national contracts/agreement development as necessary; analyzes organizational needs (parts, supplies, training, labor, etc.), and conducts financial/logistical analysis of OEM/ISO offerings and capabilities
  • Prepare reports showing financial and operational effectiveness of strategies and programs
  • Work with field leadership and functional area leaders to establish and visualize key operational measures
  • Identify key metrics and build executive dashboards to track progress of the business and its highest priority initiatives

Tools and Processes (15%)

  • Based on data analysis results and organizational feedback; partner with cross functional areas when the development of new processes, products, services, or relationships is required
  • Support integration of service strategy team processes and work products into automated systems and tools
  • Develop and maintain documentation and diagrams for solutions
  • Develop best practices and business rules to ensure uniformity in work, deliverables and outcomes
  • Plan new programs in response to new business needs, assess the value of new technologies, and guide the creation of innovative solutions
  • Analyze operational business performance; design and execute research, models and other mechanisms to identify, evaluate and prioritize opportunities
  • Coordinates with peers in cross-functional areas on a jointly defined and managed dataset supporting organization-wide analytical initiatives


  • Bachelor's degree in Data Analytics, Computational Statistics, Applied Statistics or equivalent education/experience required
  • Proficiency with complex data analysis, statistical modeling, and and/or quantitative/qualitative models; 5 years of experience strongly preferred
  • Demonstrated experience with predictive analytics strongly preferred
  • Knowledge of healthcare industry, clinical engineering, medical technology, and/or healthcare support services preferred
  • Excellent analytical and problem-solving skills with an acute attention to detail
  • Creative thinker with the ability to prioritize work and manage time amidst multiple tasks
  • Ability to understand business direction and proactively identify solutions to meet future needs
  • Experience leading teams, organizing work, and prioritizing objectives
  • Ability to effectively collaborate with or lead cross-functional teams
  • Strong communication skills supporting interactions with personnel at all levels within the organization
  • Highly proficient with Microsoft Office applications; advanced skills with Excel and Access required
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