Escrow Manager

North American Title Company Indianapolis, IN
Escrow Manager

Summary of Position:

Supervises a group or section providing escrow services within an area/county or district, maximizing profitability and market penetration.

Principal Duties and Responsibilities :

* Supervises an escrow group or section comprised of escrow personnel and a clerical supporting staff in providing customers with escrow services.

* May occasionally close complex and/or large premium escrows at customer request or when business conditions warrant his/her personal involvement.

* Regularly reviews quality of work and may spot check complete escrow files to insure adherence to customer request as well as to company policies and procedures.

* Assists customers by resolving complaints, expediting orders, explaining procedures, pricing schedules, etc.

* May plan, develop and implement (subject to approval of superior) marketing programs to maximize escrow volume.

* Regularly participates in business development and customer relations activities through trade association and civic meetings in the community.

* Other responsibilities as assigned by supervisor.

Education and Experience Requirements:

* Five years responsible Escrow Officer experience.

* Supervisory experience and training helpful.

* College-level escrow training helpful.

* Capable of processing standard sale, subdivision and loan only escrows without assistance.

* Ability to attract and maintain acceptable base of customers.

* Ability to handle multiple tasks.

* Ability to communicate well.

* Ability to resolve escrow problems.

* Ability to prioritize and meet deadlines.

* Organizational skills, math skills, business writing skills.

* Escrow certificates helpful. Notary Public Commission helpful.

Physical Requirements:

This is primarily a sedentary office position which requires the Escrow Manager to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.


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