Customer Service Representatives

Partnered Staffing - Kelly Services
 Indianapolis, IN

Company Description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Kelly Services is currently seeking Customer Service Representatives for one of our top insurance clients in Indianapolis, IN.

As a Customer Service Representative placed with Kelly Services, you will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level.

Pay rate: $15.50 per hour

Hours: Call Center hours are 8a.m.-7p.m. EST. Candidates MUST have flexibility & availability to work any 8 hour shift within these hours

Additional responsibilities include:

Analyzes problems and provides information/solutions

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database

Thoroughly documents inquiry outcomes for accurate tracking and analysis

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner

Researches and analyzes data to address operational challenges and customer service issues

Provides external and internal customers with requested information

Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature

Uses computerized systems for tracking, information gathering and troubleshooting

Requires limited knowledge of claims

Call Center position, candidates will be on the phones 7.5 hours per day

Job Requirements:

High school diploma or equivalent

One year of Customer Service experience

Call Center experience is preferred

Basic computer knowledge

4 month contract with the possibility of hire

Additional Information

All your information will be kept confidential according to EEO guidelines.