Jobvite offers a marketing-inspired approach to recruiting by combining the power of data and the human touch. We enable recruitment teams to personalize the candidate experience with a full-scale talent platform that accelerates and simplifies the entire talent acquisition process — from the moment the search begins to the celebration of the first promotion and beyond. We make it possible to automate communication through bot-powered texts and anticipate the employee journey with internal mobility and referral tools driven by human insight and assisted by AI. With a comprehensive, talent acquisition-focused suite Jobvite has been serving customers, including Dollar Shave Club, Dunkin Brands, Trek, LinkedIn, CDW, Universal Music Group, Wayfair, Audible & Feeding America, since 2006.
What You Will Do:
- Serve as front line contact for customers by answering telephone calls and emails and On-line Chat
- Identify, troubleshoot and resolve issues encountered by Jobvite customers
- Document issues using case format in our CRM system
- Provide expert knowledge of our application to the customer
- Recognize and escalate complex customer issues as defined through the team’s support process
What Will You Bring:
- 3+ years experience working with customers to diagnose and resolve questions and issues
- Proven ability to quickly learn & adapt to new technologies and applications
- Proven ability apply knowledge to diagnose problems and distill complex information into simple instructions
- Experience documenting resolutions
- Experience in providing frontline software support highly preferred
- Salesforce Support System experience highly preferred
- Ability to effectively prioritize and escalate customer issues as required
- Ability to multitask and prioritize tasks
- Willingness to interact and participate within a team environment
- Excellent written and verbal communications skills
- Strong customer service and listening skills
- Strong interpersonal and time management skills
- Strong analytical, debugging and diagnostic skills
- Enthusiasm, strong work ethic and a positive attitude
Jobvite is an Equal Opportunity employer.
Jobvite is an EVerify employer.