IT Coordinator & Consultant Supervisor Campus IUPUI - Indianapolis Department Courtesy Listing (IN-CRTY-IUINA)
This position supervises hourly computer consultants and provides a wide range of technical support to faculty, staff and students. Oversees the day-to-day consulting operations in the Wells Library. Monitors staff across campus in UITS computing labs. Provides technical leadership to consulting staff. As necessary, refers higher level problems to the appropriate UITS service unit. Develops, updates and maintains internal documentation. Facilitates training for consulting staff.
REQUIRED: Associate’s degree in electronics, computer system technology, or closely related field and one year experience in computer and/or tech support related role.
Combinations of related education and experience may be considered.
Knowledge of computers and a wide variety of software applications. Problem solving skills. Good organizational skills. Good communication and training skills. Ability to work well with a wide range of people.
Demonstrated experience and understanding of computer operating systems and excellent customer service. Basic knowledge of Windows and Mac desktops and Microsoft Office Suite.
One year customer service experience; one year of supervisory experience; basic knowledge of specialized printing (wide-bed plotters and 3D printing); familiarity with Indiana University central systems: Email, One.IU, IU List, networking, etc.
Working Conditions / Physical Demands