Client Relationship Coordinator

Sharp Electronics Corp Indianapolis, IN

Overview

The function of the Client Relationship Coordinator is to help clients integrate Sharp Technology into their work environments in a simple and practical way that is easily understood and maximizes our clients abilities to see benefit from our partnership with them. The position includes integration training on MFP's, Interactive Sharp Aquos Whiteboards, software solutions , and other business technologies

Responsibilities

Client Training (60%)

* Train clients on all equipment provided by Sharp Business Systems

* Train clients on Sharp Software solution (Sharpdesk)

* Train clients on Print Drivers for Peripherals

Technical Network Installation (20%)

* Assist in physical network installation of equipment and initial setup including all MFP and presentation products

Information Technology Assistance (10%)

* Provide basic I.T. service including, print driver installation, network folder path creation, web interface function and training

Graphic Design (10%)

* Provide basic graphic design assistance for clients using computer tools and software like InDesign, Photoshop, and Publisher. Must also have a working knowledge of Pantone color palates & drivers

Qualifications

* 2+ years education or experience in client facing, customer service, public communications, or training

* 2+ years education or experience with PC & Mac computer systems including Networking, Print driver installation and web based portals.

* Basic understanding of Graphic Design tools (InDesign, Photoshop, Pantone) necessary

* Robust understanding of Copiers/MFP's/Scanners

* Must be able to help in the physical installation of equipment; ability to push/pull/lift 50+lbs.

* Excellent Customer Service skills

* Exceptional verbal and written communication skills

* Ability to communicate complex technical features in an understandable, simple, and memorable manner

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

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