Floating Personal Banker

Blue Hills Bank Hyde Park, MA
We are seeking someone to join our Retail Banking team. The successful individual will be responsible for performing all aspects of branch sales and service operations and understands that the customer is our top priority. The Personal Banker is responsible for providing an exceptional customer experience by handling every customer need related to sales and service. This position will insure the customer feels welcome and provide them with a one stop experience in processing transactions and fulfilling their service needs. This includes advising customers on the best products, processing all transactions, opening accounts, resolving issues and providing solutions. Utilizing a need based selling approach, the Personal Banker will provide solutions based on customer needs and how they like to conduct their banking and will proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success.

For consideration, the ideal candidate will have:

* Two years of retail banking or retail sales experience.

* High school diploma or equivalent

* Strong listening skills, excellent customer service skills, comfortable asking questions and identifying needs to expand the customer relationship.

* Great team player with strong communications skills.

* Ability to understand how to present features and benefits of products and services to customers with differing needs and can effectively converse with people

* Attentive to detail, the Personal Banker processes all transactions and can perform all branch operations while abiding by operational and compliance procedures and policies.

* Outbound calling experience or other business development experience a plus ability to work branch hours, which may include weekends and some evenings

* Strong organizational and writing skills

* Ability to utilize various office equipment including a computer terminal.

* Knowledge of Windows, Microsoft Word and Excel.

* A track record of working effectively in a team environment and building solid relationships

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